Service Express Agent-Houston,TX•Houston,TX,USA,TX•Marriott

The Westin Galleria Houston is a distinguished hotel located at 5060 West Alabama, Houston, Texas. Part of Marriott International's prestigious portfolio, The Westin Galleria offers a refined and welcoming environment to travelers seeking comfort, quality service, and an enhanced wellness experience. As a full-service hotel, it provides guests with upscale amenities, thoughtful accommodations, and a commitment to fostering a sense of well-being throughout their stay. This location emphasizes guest satisfaction by offering an experience that goes beyond the standard lodging, focusing on health, vitality, and personalized service in line with The Westin brand's global mission. This position is for a full-time Guest Experience Expert within the Rooms and Guest Services Operations category. It is a non-management role that plays a vital part in ensuring that every guest encounter is seamless, memorable, and personalized. The Guest Experience Expert at The Westin Galleria Houston is empowered to take initiative, delivering a broad array of services that guide guests through their stay. Beyond registering guest check-ins and check-outs, the role centers on creating unique and rich experiences that enhance the overall impression of the hotel. This role requires proactive engagement with hotel operations, attending to guest requests promptly, completing various reports, and sharing information about local attractions and events. Guest Experience Experts handle operational tasks with care and precision, ensuring that each guest interaction feels special, contributing directly to the hotel's reputation for excellence in hospitality. It involves physical activity including standing, sitting, and walking for extended periods, as well as lifting and moving items up to 10 pounds without assistance. Maintaining professionalism in appearance and communication is essential, alongside adhering strictly to company policies and safety standards. Marriott International values diversity and inclusiveness, fostering a welcoming workplace where every employee’s unique background enriches the team culture. The Westin brand specifically focuses on empowering both guests and employees to achieve their highest potential, embracing wellness principles in and out of the workplace. Ideal candidates are those who are passionate about well-being, optimistic, active, and adventurous. Working at The Westin Galleria Houston offers the opportunity to join a global team committed to wellness and hospitality, where employees can grow personally and professionally while contributing to a memorable guest experience. The role supports the brand’s mission to be a leader in the wellness hospitality sector, reflecting Marriott’s broader commitment to equal opportunity and empowering diverse talent.

• high school diploma or equivalent
• no prior related work experience required
• no supervisory experience required
• availability to work full time
• ability to perform physical tasks like standing, walking, and lifting items up to 10 pounds
• commitment to maintaining professional appearance
• adherence to company guidelines and procedures