Senior Rooms Operations Manager

Seattle Marriott Bellevue is a distinguished hotel located in the vibrant city of Bellevue, Washington, part of the renowned Marriott International portfolio. Marriott International is a globally recognized hospitality company, celebrated for its commitment to excellence in service, innovation, and guest satisfaction. The Seattle Marriott Bellevue exemplifies Marriott's dedication to creating memorable experiences through exceptional service, luxurious accommodations, and a welcoming atmosphere. It serves business and leisure travelers alike with top-tier amenities, convenient location, and professional staff devoted to hospitality at its best. This position is for a full-time management role in the Rooms & Guest Services Operations department, specifically at Seattle Marriott Bellevue. The salary range is competitive, between $79,000 and $101,000 annually, and the position is bonus eligible, reflecting Marriott's culture of rewarding performance and dedication. The role is not located remotely, underscoring the hands-on leadership expected on-site in this dynamic hotel environment. The role primarily involves managing and overseeing all operations within the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This leadership position requires meticulous attention to operational efficiency, staff management, guest satisfaction, and financial performance optimization. The individual will lead a specific team with the objective of meeting or exceeding the property's goals while cultivating a collaborative and motivated team culture. Marriott International emphasizes a work environment that promotes motivation, empowerment, teamwork, continuous improvement, and an unwavering passion for service excellence. As a Rooms Operations Manager, you will be responsible for ensuring that the team clearly understands their goals, particularly regarding guest tracking and productivity, translating these goals into action. The role demands proactive planning, adherence to property standards and procedures, and thorough communication with team members. Leadership by example is a cornerstone of this position, involving demonstrating energy, enthusiasm, and self-confidence to inspire the team. You will also be instrumental in addressing guest and employee satisfaction, spearheading initiatives to improve service levels, and creating actionable plans based on feedback from guest satisfaction forms, comment cards, and direct interaction. Financial stewardship is also critical; responsibilities include reviewing financial and operational reports to identify opportunities for cost reduction and program improvement. You will work closely with the General Manager and Regional Director to conduct quality audits and ensure a viable key control program is in place. Additionally, human resource activities such as interviewing candidates, facilitating hiring decisions, ensuring thorough orientation for new team members, and promoting fair treatment policies contribute significantly to the role. Seattle Marriott Bellevue is part of Marriott’s network of hotels that strive to elevate hospitality standards, innovating while preserving the comforting familiarity guests expect. The hotel offers its associates a workplace where they can thrive, belong to a global team, and develop their professional potential. Marriott International's holistic approach extends to outstanding benefits, including medical, dental, vision coverage, paid parental leave, paid time off, 401(k) plans, stock purchase options, and childcare discounts. Prospective associates can expect an environment rich in culture, diversity, and opportunity at one of Bellevue's prestigious luxury hotels.

• High school diploma or GED
• 4 years experience in guest services, front desk, housekeeping or related area
• OR 2-year degree from accredited university in relevant major
• 2 years experience in related professional area
• Ability to lead and motivate a team
• Strong organizational and problem-solving skills
• Excellent communication skills
• Availability for full-time on-site work