Senior Event Manager - The Diplomat Beach Resort, Curio Collection by Hilton

Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to innovation, quality, and outstanding guest experiences since its founding in 1919. The company operates a diverse portfolio of properties ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels, serving millions of business and leisure travelers annually. Hilton's core values—Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focused sense of urgency—shape its organizational culture and drive the company’s ongoing success in providing exceptional service to guests around the world. The Senior Event Manager role at Hilton is a pivotal position responsible for the seamless coordination and documentation of all hotel events, ensuring high-level service throughout all event phases: pre-event planning, execution, and post-event follow-up. This position primarily handles complex events, requiring strong organizational skills and attention to detail to guarantee that every aspect of the event runs smoothly. The Senior Event Manager serves as the main point of contact for the event planner once the event has been turned over to the property and is instrumental in ensuring client satisfaction. In this role, the Senior Event Manager is tasked with orchestrating communications and collaborations between sales teams, hotel departments, and customers. This coordination aims to maintain consistency and excellence in service delivery. Additionally, a key responsibility includes identifying opportunities to enhance event experiences by upselling services and offering creative enhancements, which not only elevate the event but also contribute to maximizing hotel revenue. The role demands a proactive approach in problem-solving, conflict resolution, and negotiation to ensure that any issues are swiftly addressed and resolved for flawless event execution. Moreover, the Senior Event Manager supports and may act on behalf of the Director of Catering and Events, demonstrating leadership capabilities and a commitment to Hilton's standards. This position requires the ability to plan, prioritize duties, and develop goals that align with both client expectations and hotel business objectives. Effective communication skills—whether by telephone, email, written documents, or face-to-face interaction—are essential to maintaining strong client relationships and internal coordination. A successful candidate will demonstrate thorough knowledge of Hilton's job systems, including the property management system Delphi.fdc, and exhibit the ability to coach and guide colleagues to ensure exceptional guest experiences. Participation in customer site inspections and sales support activities also forms part of the role, emphasizing the importance of teamwork and collaborative business development. Working at Hilton means being part of a global leader in hospitality, dedicated to creating remarkable experiences that fill the earth with the light and warmth of hospitality. The company’s vision and values foster a supportive and dynamic workplace environment where each team member's contribution is valued and every day offers opportunities for growth and professional development. Hilton's commitment to quality, productivity, dependability, customer focus, and adaptability ensures that its Senior Event Managers are well-equipped to thrive in a challenging and fulfilling career.

• Minimum two years hospitality related experience at manager level
• Experience supervising or managing 1-3 people
• Proficiency with hotel property management systems
• Strong interpersonal and communication skills
• Ability to resolve conflicts and negotiate effectively
• Capability to analyze issues and make sound decisions
• Commitment to quality service and high standards
• Regular attendance and reliability