Senior Dining Room Manager - Fullerton, CA

Napa Rose, newly remodeled and recognized as the fine dining crown jewel of Disneyland Resort's culinary landscape, is an illustrious establishment known for its extraordinary hospitality and commitment to excellence. This Forbes 4-Star restaurant boasts an award-winning wine list and bar program, serving as a benchmark of sophistication, craftsmanship, and unforgettable guest experiences in the upscale dining scene. It stands as a highly regarded venue within the Disney Hotels ecosystem and is preparing to celebrate its 25th anniversary in 2026, marking a legacy of culinary artistry and distinguished service. The Senior Dining Room Manager role at Napa Rose is an advanced leadership position pivotal to maintaining the restaurant's high standards and continued success. This individual will be entrusted with stage management of the talented Cast in this fine dining setting while mentoring fellow Dining Room Managers. The position emphasizes ensuring efficient and safe daily operations, driving immersive guest experiences that align with Disney's renowned service standards, and fostering high levels of Cast engagement. This role is critical in safeguarding the Napa Rose brand, enhancing operational performance through Key Business Drivers, and preserving the rich heritage and tradition unique to the Disney Hotels family. The successful candidate will play a vital role in delivering world-class guest service, supporting a team dedicated to excellence, and exceeding guest expectations that contribute to maintaining the restaurant’s Forbes rating. This leadership role requires strong communication, conflict resolution skills, and the ability to lead a diverse team through coaching and development. It also demands a deep understanding of fine dining culinary terms, wine expertise, and trends within the upscale dining space. The Senior Dining Room Manager will be both a change agent and an innovator who champions inclusion, operational improvements, and business growth. Operating at Napa Rose involves a holistic view of the business that combines meticulous attention to daily operational details with strategic project involvement and interdepartmental collaboration. This includes managing staffing levels efficiently, resolving guest and Cast member issues promptly, and implementing initiatives that drive revenue and optimize labor management. The position requires adaptability to fluctuating demands and a proactive approach to problem-solving, ensuring that Napa Rose continues to set industry standards and deliver unparalleled experiences to guests from across the globe. The role offers a competitive salary range of $77,000 to $95,100, with compensation tailored based on internal equity, geographic factors, and the candidate's experience and skill set. Additional benefits include bonuses or long-term incentives and a comprehensive array of medical, financial, and other benefits suitable to the role and level. This opportunity is ideal for a visionary leader passionate about operating at the pinnacle of fine dining hospitality and eager to contribute to the ongoing legacy of one of Disneyland Resort's most prestigious dining destinations.

• Extensive wine expertise
• Extensive expertise in Forbes 5-star standards
• Certification in wine education or equivalent experience
• Leadership experience engineering a high-end bar menu focused on craft cocktails
• Can articulate current trends in fine dining space
• Understands fine dining cooking terms and techniques
• Six years leadership or managerial experience
• Demonstrated strong verbal and written communication skills including conflict resolution, problem-solving and decision-making
• Ability to read a profit and loss statement to drive greater revenue
• Ability to work in a fast-paced environment
• Recognized as a positive leadership role model
• Proven ability to lead effectively in a team environment and hold self and others accountable
• Ability to work independently as well as with teams
• Demonstrated operational guest service experience and skills
• Strong organization, multi-tasking and time management skills with attention to detail
• Proficient in Microsoft Office products and adaptable to new technology
• Ability to actively coach cast members to correct behavior
• Proficient in basic computer functions and adaptable to new technology
• Ability to understand financial aspects of an operation including operating budget, revenue, labor, inventory, and costs
• Strong planning and organizational skills in relation to key business indicators
• Ability to be flexible with work schedule including weekends, variable shifts and holidays
• Understands scope beyond immediate area and partners with other hotel departments
• Highly motivated and results-oriented
• Ability to analyze, problem solve, and make appropriate decisions that realize effective results
• Able to influence and motivate peers
• Collaborates and integrates through effective communication
• Change agent able to implement operational vision