Seattle,WA,USA Inflight Duty Manager-Quick Hire! with

Alaska Airlines is a leading American airline known for its commitment to safety, customer service, and operational excellence. The company operates a comprehensive network of domestic and international flights, providing its passengers with a reliable and comfortable flying experience. With a strong focus on community engagement and environmental responsibility, Alaska Airlines has built a reputation as an airline people love. Its corporate teams are driven by purpose, core values, and leadership principles that emphasize collaboration, excellence, and a passion for travel. These teams include experts in accounting, human resources, finance, planning, legal affairs, marketing, and various operational divisions. The Inflight Duty Manager plays a critical role within Alaska Airlines as a vital part of the Network Operations Center (NOC). This position involves overseeing all aspects of inflight operations, including current, contingent, and emergency scenarios. Acting as the main point of contact for all inflight-related matters, the Inflight Duty Manager collaborates closely with multiple stakeholders such as the Network Director, Flight Operations, Crew Scheduling, hotel and ground transportation services, and Security, among others. The goal is to ensure the safety and efficiency of flight attendants, promoting an on-time and safe operation 24 hours a day, 7 days a week, 365 days a year. The role demands a proactive approach in managing day-to-day inflight operations, responding swiftly to crises or irregular operations, and making decisions on behalf of inflight leadership outside regular business hours. This includes utilizing feedback and monitoring service levels at various bases to drive continuous improvements in flight attendant service. The Inflight Duty Manager brings in-depth knowledge of company policies, collective bargaining agreements (CBA), Federal Aviation Regulations (FARs), and procedures relevant to flight operations for all fleet types. Additionally, the duty manager participates in ongoing training to maintain proficiency, supports projects and meetings with assigned collateral duties, and acts as a liaison between the inflight services division and other departments to ensure cohesive communication and consistent service delivery. This role requires strong operational insight, problem-solving skills, and the ability to mentor and support frontline employees during both normal operations and emergencies. This is a full-time, exempt position with a competitive salary range of $84,500 to $126,750 per year, dependent on location, experience, and skillset. Alaska Airlines emphasizes fair and unbiased compensation practices and offers a comprehensive benefits package to support its employees' well-being. The company is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment. The Inflight Duty Manager position represents an exciting career opportunity for individuals passionate about aviation and dedicated to fostering a safe, customer-focused airline experience.

• Four years of experience in customer service, inflight services, or related function
• Bachelor’s degree preferred or additional two years of relevant training or experience
• Ability to complete Alaska Airlines initial training and hold FAA flight attendant certificate
• Proven ability to problem solve in fast-paced situations
• Demonstrated coaching and mentoring skills
• Strong independent and team work skills
• Proficiency with Microsoft Office Suite
• Experience with operational control systems
• Ability to write reports and professional correspondence
• Ability to interpret instructions
• Physical ability to remain standing for long periods
• Willingness to fly as crew member during irregular operations
• Willingness to work various shifts including weekends, holidays, nights, and on-call
• High school diploma or equivalent
• Minimum age of 21
• Authorization to work in the U.S