Seasonal Concierge, Herald Square - Apply Now!

Macy's is a renowned American department store chain with a rich history spanning over 160 years. Known for its innovations and traditions, Macy's has become an iconic retailer that offers a wide range of products including fashion, beauty, home goods, and more. The company not only operates retail outlets across the country but also plays a critical role in cultural events such as the Macy's 4th of July Fireworks and the famous Thanksgiving Day Parade, both of which are cherished by millions across the nation. As an employer, Macy's values diversity, inclusion, and creating memorable experiences, not just for customers but for its employees as well. It offers a supportive and dynamic work environment that encourages personal and professional growth through continuous learning and leadership development opportunities. The Retail Selling Colleague position at Macy's is more than just a sales role; it is a chance to be part of a storied legacy of retail excellence and customer service. This role involves engaging customers with genuine hospitality and expert selling skills to create an exceptional shopping experience. Retail Selling Colleagues are responsible for understanding and meeting the needs of each customer by providing personalized recommendations and connecting them with the right products and services. Beyond sales, these colleagues actively participate in keeping the store environment welcoming, organized, and visually appealing. The position requires a focus on achieving sales goals through effective performance, customer engagement, and smart selling behaviors, thus building lasting customer trust and loyalty. This full-time or part-time role involves working various shifts including days, evenings, weekends, and holidays, adapting to business needs and colleague availability. Macy's emphasizes a team-oriented atmosphere where employees support one another with honesty, care, and collaboration. Retail Selling Colleagues start their days energized and informed, reviewing sales goals and the latest promotions to confidently engage customers. They maintain a shoppable space by recovering the sales floor, updating signage and pricing, and assisting with merchandise adjustments. The role concludes each customer interaction with a strong finish — sharing loyalty program benefits and delivering sincere appreciation. Macy’s is committed to employee well-being by providing comprehensive benefits such as health insurance, 401(k) matching, paid holidays, merchandise discounts, performance incentives, and mental health support. The company fosters an inclusive culture with various Colleague Resource Groups and volunteer opportunities that allow employees to contribute to their communities while advancing their careers. Joining Macy’s means joining a team where work is rewarding and fun, with a culture built on continuous improvement, respect, and encouragement.

• Flexible availability including days, evenings, weekends, and holidays
• Regular and dependable attendance and punctuality
• Ability to communicate effectively in English with customers and team members
• Read and comprehend employment policies and safety rules
• Meet daily sales goal challenges
• Comfortable using electronic devices including cash registers
• Ability to stand for at least two consecutive hours and lift at least 25 pounds
• Capability to perform physical tasks like stooping, kneeling, crouching, climbing ladders, and reaching above eye level
• Visual acuity including close vision, color vision, and depth perception