San Diego,CA,USA Job:Guest Experience Expert-Quick Hire!(Full-time)

The US Grant a Luxury Collection Hotel San Diego is an iconic hospitality establishment located at 326 Broadway in San Diego, California. Known for its historic charm and commitment to delivering exceptional guest experiences, this luxury hotel is part of The Luxury Collection by Marriott International, a renowned global brand with more than 120 properties in over 35 countries. Marriott International is recognized for its dedication to quality and excellence in the hospitality industry, fostering a rich blend of culture, talent, and unique experiences. The hotel's location in a vibrant and culturally rich city like San Diego allows it to offer guests unparalleled access to local attractions, making each stay memorable and authentic. The Front Desk Agent role at The US Grant is a full-time, non-management position that plays a crucial part in ensuring that every guest's stay is seamless and personalized. Unlike traditional front desk roles that focus solely on check-in and check-out procedures, this position emphasizes crafting a unique, memorable experience for each guest. The Front Desk Agent, also known as a Guest Experience Expert, is empowered to be proactive, assisting guests throughout their entire stay with a variety of services that go beyond just transactional interactions. Key responsibilities include managing operational needs, addressing guest requests promptly, completing necessary reports, and offering insights about local highlights that enhance the guest experience. The Front Desk Agent must be approachable, professional, and adaptable, often moving around the hotel to fulfill guest needs efficiently. This role requires standing, sitting, or walking for extended periods and occasionally handling light physical tasks such as lifting or moving objects weighing up to 10 pounds. Success in this role is defined by several critical factors, including maintaining a safe workplace environment, adhering to company policies and procedures, ensuring confidentiality, protecting company assets, and upholding high standards of personal appearance and communication. Every interaction with guests is an opportunity to leave a lasting positive impression, and the Front Desk Agent is entrusted with that responsibility. The position offers a competitive hourly wage of $27.58, complemented by a comprehensive benefits package that includes health care coverage, flexible spending accounts, a 401(k) plan, earned paid time off and sick leave, life insurance, disability coverage, and other work wellness benefits. These benefits are subject to eligibility requirements. Marriott International is an equal opportunity employer committed to diversity and inclusion. It actively fosters an environment where associates' unique backgrounds are celebrated and provides equal access to opportunities regardless of disability, veteran status, or other protected characteristics. The company is also compliant with applicable laws regarding employment considerations for individuals with criminal histories. Joining The US Grant as a Front Desk Agent means contributing to a legacy of luxury hospitality that dates back over a century to the roots of The Luxury Collection in Europe. It offers individuals passionate about storytelling, cultural heritage, and personalized service the chance to be part of a brand that continuously evolves to meet the high expectations of luxury travelers worldwide. This role is ideal for someone eager to develop their career in hospitality by delivering authentic and anticipatory service that transforms routine stays into cherished memories.

• high school diploma or g.e.d. equivalent
• no related work experience required
• no supervisory experience required
• ability to stand, sit, or walk for extended periods
• capability to lift or move objects up to 10 pounds without assistance