San Bernardino,CA,USA Full-time VIP Services Concierge-Apply Now!

San Manuel is one of the largest private employers in the Inland Empire, dedicated to fostering the growth, future, and well-being of its employees. The company operates in the hospitality and gaming industry, specifically managing a casino and resort environment that offers a wide array of entertainment, dining, and lodging amenities. San Manuel has built a reputation for delivering exceptional service and creating memorable experiences for its guests, making it a prominent and respected name in the region. The organization emphasizes a supportive work culture, comprehensive training, and opportunities for career advancement within the Tribal Gaming framework. As a leader in the hospitality and gaming sector, San Manuel blends modern amenities with traditional values, ensuring a unique and respectful atmosphere for guests and employees alike. The role of VIP Services Concierge at San Manuel is a vital position focused on elevating guest satisfaction by providing exquisite and personalized service to high-limit players. Reporting directly to the VIP Services Management, the concierge is responsible for designing and executing unique experiences across multiple service areas including dining, hotel accommodations, entertainment, transportation, and special events. This position requires a proactive and thoughtful approach to guest relations, managing VIP arrivals, coordinating exclusive amenities, and collaborating closely with hosts and servers to anticipate and fulfill guest needs. The concierge role demands impeccable attention to detail and a deep commitment to safeguarding guest confidentiality, ensuring that all interactions reflect the highest standards of professionalism and hospitality. In this dynamic and fast-paced casino and resort setting, the VIP Services Concierge manages reservations, responds to inquiries with efficiency in a high-volume environment, and ensures an engaging and seamless experience for valued guests through frequent communication and personalized service. The role also involves multitasking between various responsibilities such as coordinating travel, managing ticket distribution for sponsored events, and liaising with departments like Food and Beverage, Guest Services, and Public Safety to guarantee prompt and coordinated service delivery. Employees in this position must be highly skilled in communication, both verbally and in writing, possess intermediate proficiency with Microsoft Office applications, and demonstrate exceptional interpersonal skills. The VIP Services Concierge must maintain a positive and professional demeanor, handle confidential information discreetly, and be capable of navigating challenging situations while upholding excellent customer service standards. The physical demands require the ability to work in a climate-controlled casino environment with some travel to promotional events and the flexibility to work evenings, weekends, and holidays as needed. San Manuel offers a unique employment opportunity within the Tribal Gaming industry, blending traditional cultural values with modern hospitality excellence. As part of the team, the VIP Services Concierge plays an integral role in driving guest loyalty through tailor-made experiences and unparalleled service, ensuring that every visit to the casino and resort is memorable and enjoyable. This career offers the chance to grow and develop within a supportive and highly respected organization that values its employees and their contributions.

• high school diploma or GED required
• minimum two years of experience in guest services
• must have worked directly with guests
• previous experience in a Casino or Hospitality environment highly preferred
• ability to communicate effectively with guests, team members and management, both verbally and in writing
• intermediate proficiency in Microsoft Outlook, Word and Excel
• must possess outstanding communication and interpersonal skills
• must be able to provide a genuine and sincere service experience in a friendly and professional manner
• must have demonstrated ability exercising utmost discretion with confidential information including credit card information and personal or financial data from customers
• must actively listen to provide optimal service tailored to guest requests
• ability to multi-task in a fast-paced, high demand environment required
• must be comfortable working and speaking with the public
• must have experience working under pressure while meeting deadlines and goals
• ability to maintain a positive and professional demeanor under challenging situations
• ability to work with minimal supervision
• ability to critically think and analyze information with efficient solution generating skills
• may be required to communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
• at the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license
• valid driver’s license and vehicle insurance with minimum liability limits required
• role requires regular commuting between locations
• will not operate or drive Tribe-owned vehicles or patron vehicles