Salt Lake City,UT,USA-based Airport Customer Service Agent-spanish

Unifi is a dynamic and growing company specializing in baggage handling and customer service solutions within the aviation industry. Known for its commitment to excellence and innovative approach, Unifi plays a critical role in enhancing the travel experience by ensuring passengers' luggage is managed accurately and promptly. This company operates as a key partner for airports and airlines, providing comprehensive baggage management services that help reduce the stress and inconvenience often associated with travel. With a focus on customer satisfaction and operational efficiency, Unifi has established a reputation for delivering exceptional service in a fast-paced environment. The role of a Unifi Customer Service Agent is vital as they serve as the first line of defense for customers encountering baggage-related issues. This position is customer-facing and centers around delivering first-class customer service with friendliness, professionalism, and efficiency. Customer Service Agents at Unifi are not only tasked with assisting passengers in retrieving their luggage but also resolving issues involving delayed, lost, or damaged items. They utilize computer software to track and catalog luggage, ensuring that each piece is accounted for and handled correctly. Beyond the technical aspects, agents are expected to engage with customers warmly, making travel experiences positive even amidst challenges. The role requires physical capability, including the ability to lift, carry, push, pull, and move heavy items up to 70 pounds regularly and manage weights of 40 to 50 pounds on raised surfaces. Safety and alertness around moving vehicles and aircraft are paramount, with agents required to use radio equipment effectively and ensure compliance with airport security protocols. This position requires local residency within the state, a high school diploma or GED, and a valid in-state driver’s license. Candidates must pass pre-employment drug screening and background checks as well as complete mandatory ramp and SIDA training to obtain airport authority identification security clearance. Unifi offers competitive compensation and a comprehensive benefits plan, reflecting the company’s dedication to its workforce. As a fast-growing enterprise, it presents ample opportunities for career advancement and engaging career challenges, making it an ideal workplace for individuals passionate about customer service and the aviation industry.

• Must be a local (in-state) resident
• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment