Salinas,CA,USA-based Aviation at Southwest | Hiring

Hilton Garden Inn Monterey is a distinguished hotel that offers comfortable and welcoming accommodations to travelers visiting the Monterey area. Renowned for its commitment to quality service and guest satisfaction, the Hilton Garden Inn provides a convenient location with modern amenities tailored for both business and leisure travelers. This hotel is part of the global Hilton portfolio, which is synonymous with hospitality excellence and trusted brand reputation. At Hilton Garden Inn Monterey, guests can expect an inviting atmosphere, attentive staff, and a range of services designed to make their stay both enjoyable and hassle-free. We are currently seeking a dedicated Part-Time Front Desk Agent to join our vibrant guest services team. The role offers a competitive pay range of $20.84 to $23.16 per hour, making it an attractive opportunity for individuals passionate about hospitality and guest relations. As a Front Desk Agent, you will play a critical role as the first point of contact for our guests. Your responsibilities include assisting guests with the check-in and check-out process, managing phone inquiries, and handling special requests to ensure each guest experiences a seamless and pleasant stay. This position demands excellent communication skills, a friendly yet professional demeanor, and the ability to anticipate guests’ needs thoughtfully and promptly. The Front Desk Agent is also tasked with maintaining comprehensive knowledge of all hotel features, room rates, packages, and daily operations to provide accurate information and assistance to guests. This role offers potential career advancement within the hotel’s management structure, including positions such as Front Desk Supervisor, Front Desk Manager, Front Office Manager, Operations Manager, Assistant General Manager, General Manager, and even Area Vice President of Operations. This trajectory provides motivated individuals a clear pathway towards leadership roles in hospitality management. This position requires the ability to handle guest complaints gracefully to ensure guest satisfaction remains paramount. It also involves managing financial transactions responsibly by securing the assigned bank and ensuring the accuracy and security of all funds handled. Proficiency in telephone etiquette and the ability to operate a computer system efficiently are essential skills for success in this role. From welcoming guests warmly, verifying registration details, coordinating with Bell Persons for luggage assistance, to handling overbooked situations effectively, the Front Desk Agent serves as a key team member fostering excellent guest relations and operational smoothness. Joining Hilton Garden Inn Monterey means becoming part of a team committed to diversity and inclusion, where every employee has the opportunity to grow and contribute to the hotel’s ongoing success. Crestline Hotels & Resorts, an equal opportunity employer, values diverse perspectives and ensures all qualified applicants will receive consideration regardless of race, color, religion, or other protected characteristics. This commitment to fair employment practices enhances the working environment and supports a culture of mutual respect and professionalism.

• high school graduate or general education degree (ged)
• one year previous experience in a similar position in a hotel
• basic computer skills required