RWMOT-In Room Dining & Pool Operations Manager

This position is with a prestigious hotel renowned for its exceptional standards in hospitality and guest services, particularly in the food and beverage sector. The establishment prides itself on offering a luxurious and memorable experience to all guests, with a focus on quality, service excellence, and attention to detail. The hotel features a variety of amenities including in-room dining and seasonal poolside offerings, aiming to deliver consistent, high-end service aligned with renowned brand standards such as Forbes, LQA, and Rosewood. The Food & Beverage Manager role is integral to maintaining these elevated standards and ensuring seamless operations throughout the food and beverage outlets. The Food & Beverage Manager reports directly to the Assistant Director of Food & Beverage and is responsible for the comprehensive management of both In-Room Dining (IRD) and seasonal pool operations. This involves overseeing all facets of service delivery, staffing, compliance with policies and regulations, and financial performance. The manager leads a team of food and beverage professionals, ensuring that the brand’s sequence of service components are executed flawlessly, thereby enhancing guest satisfaction with every dining experience. This role demands an individual who possesses thorough knowledge of all menu items, preparation methods, ingredient details, and presentation standards, as well as extensive familiarity with beverage selections including liquor brands, beers, wines, and champagnes. The manager must also ensure adherence to state liquor laws by preventing service to minors and intoxicated guests, thereby maintaining the hotel's legal compliance and reputation. Operational responsibilities include managing daily schedules, monitoring sales and revenue against budgets, managing payroll and cashiering procedures, and coordinating with other department heads to deliver a cohesive guest experience. The manager is also charged with maintaining cleanliness and organization within the department, setting par levels for supplies, and ensuring all equipment is functional and well-maintained. A critical aspect of the role includes human resources functions: interviewing, hiring, onboarding, and training staff, conducting performance appraisals and disciplinary procedures, and fostering a positive work environment that promotes productivity and employee morale. Leadership extends to conducting meetings, coordinating breaks and schedules, and ensuring staff adhere to grooming and attire standards. Additionally, the Food & Beverage Manager is expected to actively contribute to marketing efforts by developing marketing plans, programming calendars, and special holiday offerings. They also lead projects assigned by the Executive Assistant Manager and maintain detailed documentation and logs of daily operations. This full-time position offers a competitive salary commensurate with experience and expertise, providing an exciting opportunity to contribute to a leading hospitality establishment where quality and guest satisfaction are paramount. The role is ideal for experienced hospitality professionals looking to elevate their careers within a high-standard hotel environment.

• High school diploma or equivalent
• Minimum of 3 years experience in food and beverage management or related role
• Demonstrated leadership skills in a hospitality setting
• Knowledge of hospitality service procedures and standards
• Familiarity with state liquor regulations
• Ability to manage multiple tasks and work under pressure
• Strong communication skills
• Ability to work flexible hours including weekends and holidays
• Proficiency in POS and manual system procedures
• Commitment to exceptional guest service
• Ability to analyze financial data and control costs