Roseville,CA,USA Operations Manager-Roseville,CA(Full-time)-Sky Zone

CircusTrix, operating under the well-known brand Sky Zone, is a leader in the active indoor entertainment industry. Sky Zone has established itself as a top franchise brand recognized for its significant growth and innovation nationwide. This company specializes in creating memorable experiences through its trampoline parks, hosting a variety of events including birthdays, school parties, and team-building activities. With a mission centered on enriching lives through boundless play, Sky Zone fosters a culture driven by core values such as Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. These values are integral to how the company operates across all levels, from the frontline staff to corporate leadership. As part of CircusTrix, Sky Zone benefits from the backing of a large parent company, ensuring stability and ongoing development in this exciting industry. The role of Operations Manager at Sky Zone is pivotal to maintaining smooth daily operations and ensuring exceptional guest experiences. This full-time, onsite position reports directly to the General Manager and is classified as exempt under FLSA guidelines. The Operations Manager serves as the vital link between management and frontline team members, embodying leadership that combines hands-on involvement with strategic oversight. The incumbent will supervise team leads and frontline staff throughout their shifts, coaching them in real time to cultivate a culture characterized by accountability, energy, and care. This role demands a dynamic leader who thrives in fast-paced environments, can handle multiple priorities, and adapt swiftly to challenges. Key responsibilities include overseeing daily park operations such as staffing, guest flow, inventory, and maintaining cleanliness. Collaboration with the General Manager on labor strategies, scheduling, and safety protocols is essential to operational success. The Operations Manager plays a significant role in supporting the hiring, onboarding, and training of new team members, ensuring the workforce is equipped to deliver outstanding service. Beyond operational tasks, this role is fundamental in shaping the guest experience, leading initiatives to ensure guests feel welcomed, safe, and supported from arrival to departure. The successful candidate will also spearhead guest recovery efforts when necessary, handling situations with empathy and urgency while training the team to do the same. Safety and brand standards are other critical areas of focus. The Operations Manager conducts regular safety walkthroughs, ensures compliance with park policies, and champions a clean, well-maintained facility that represents the brand positively. This role is about creating a worry-free and joy-filled environment for all visitors, reinforcing the unique value proposition that Sky Zone offers. This leadership position requires a minimum of 2-3 years of formal management or supervisory experience in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Strong communication skills, expertise in scheduling and labor management, and comfort with technology and operational systems are vital for success. The compensation for this position starts at $68,640 annually with additional bonus opportunities. Full-time employees benefit from competitive medical, dental, and vision coverage, along with a 401k plan featuring company matching. The company emphasizes inclusivity and diversity, fostering an environment where all team members can thrive. Overall, the Operations Manager role at Sky Zone offers an exciting opportunity to lead with energy, make a meaningful impact, and contribute to building an unforgettable guest experience one bounce at a time.

• Minimum of 2-3 years of formal management or supervisory experience
• Experience in high-volume guest-facing industry
• Ability to oversee daily operations and manage floor teams
• Strong communication and coaching skills
• Comfort with scheduling and labor management
• Hands-on leadership approach
• Proficiency in technology and operational systems
• Availability to work evenings, weekends, and holidays