Richmond,VA,USA Lead Front Desk Receptionist-Quick

Hallmark Youthcare is a premier Residential Treatment Center located in the Greater Richmond area, dedicated to providing compassionate and effective care for adolescents facing emotional and behavioral challenges often stemming from traumatic experiences. As a well-respected facility in the community, Hallmark Youthcare offers a nurturing environment where treatment is tailored by a skilled team of professionals committed to improving the lives of young individuals. The center emphasizes a warm, supportive atmosphere driven by highly motivated and well-trained staff who take pride in delivering exceptional therapeutic care. This environment not only fosters healing but also cultivates growth and resilience in its residents. The role of Receptionist at Hallmark Youthcare is a vital position within the organizational framework, directly supporting the day-to-day operations and ensuring a smooth, welcoming experience for all visitors and staff. Reporting to the Human Resources Director, the Receptionist serves as the first point of contact for visitors, managing entry protocols including issuing visitor badges, directing guests appropriately, and informing them about facility procedures and rules. This position supports the operational efficiency of the facility by maintaining the lobby area, ensuring it remains clean and stocked with necessary amenities like daily newspapers, magazines, and coffee supplies, creating a warm and professional atmosphere. Operating during regular business hours from 8:30 am to 5:00 pm, Monday through Friday, this full-time role offers an hourly wage ranging between $15.00 and $17.00. The Receptionist plays a crucial role in communications within the center, handling incoming calls, paging clinicians and staff, and managing notices to staff and residents over the intercom system. Additional responsibilities include overseeing emergency and drill announcements, assisting with data collection during drills, and managing the communication needs of residents by directing calls appropriately after verifying visitor approval levels. Besides managing visitor logs and badges, the Receptionist ensures confidentiality by maintaining appropriate logs such as key checkouts, vehicle usage, sign-out records, cab scheduling, and court appointment notifications. The role demands excellent customer service and communication skills, professionalism, and the ability to maintain confidentiality regarding sensitive information about residents and the facility. Furthermore, proficiency in Microsoft Office applications is required to meet various clerical and communication needs. This position requires a multi-tasking mindset, the ability to work calmly and courteously in a high-energy environment, and a commitment to upholding the rights and dignity of residents, visitors, families, and colleagues alike. Job duties extend to supporting meal ticket processes and promoting a positive workplace culture through respectful and professional interactions. Physical demands include the ability to perform activities such as sitting, speaking, hearing, climbing, balancing, stooping, kneeling, crouching, and lifting up to 15 pounds as necessary, alongside adherence to safety protocols, including the use of personal protective equipment when required. In summary, the Receptionist at Hallmark Youthcare contributes significantly to the center’s mission of providing high-quality residential treatment by facilitating excellent communication, upholding safety standards, and ensuring every visitor and staff member receives attentive, respectful service in alignment with the facility’s core values and regulatory procedures. This opportunity is ideal for individuals seeking a meaningful career in a supportive healthcare environment with stable full-time hours and a comprehensive benefits package.

• High school diploma or GED required, or certificate from college or technical school
• previous experience as a receptionist, greeter, clerical assistance, or similar role
• ability to speak and hear clearly
• capacity to sit, climb, balance, stoop, kneel, crouch, and reach with hands and arms
• ability to lift and move up to 15 pounds frequently
• willingness to wear personal protective equipment when necessary