Retail Team Member - Events Coordinator

The Michaels Companies Inc. is North America's leading creative destination, operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels is a prominent retailer specializing in arts and crafts supplies, custom framing, and a variety of creative products and services. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels prides itself on providing an engaging, inclusive, and creative environment for customers and employees alike. Its mission is to fuel the joy of creativity, making it the best place for all things creative for customers of all ages and backgrounds. As an Event Coordinator and Customer Experience Specialist at Michaels store in DFW-Lake Worth, TX, this role is vital in creating memorable, fun, and engaging experiences for guests, particularly focused on planning and facilitating events like children’s birthday parties and various craft classes. The position blends creativity, customer service, and retail operational responsibilities. The Event Coordinator will be responsible for managing multiple events simultaneously, coordinating details from setup to breakdown, ensuring compliance with company standards, and delivering exceptional service to clients ranging in age from children to seniors. Responsibilities include demonstrating craft projects, performing face painting, arranging party add-ons, managing communication with clients and team members, and maintaining the overall safety and cleanliness of the event spaces. In addition to event coordination, the role demands excellent customer service skills within the retail environment. The specialist assists customers in locating products, provides fast and friendly checkout experiences, and supports various sales programs including rewards, credit card enrollments, and omnichannel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The role includes operational tasks such as truck unloading, stocking shelves, merchandising, and maintaining store standards in stock optimization and visual displays. The position requires enthusiasm, excellent interpersonal communication, and experience working with children and events. It also involves physical activities such as standing for extended periods, lifting heavy boxes, and working in various store settings including stock rooms and framing areas. Michaels values positivity, respect, teamwork, and dedication to upholding the company's vision and values. Michaels offers competitive benefits to both full-time and part-time employees, including health insurance (medical, dental, vision), paid time off, tuition assistance programs, generous employee discounts, and more. The company is committed to equal opportunity employment and inclusive practices, ensuring reasonable accommodations for individuals with disabilities. Working at Michaels not only provides a fulfilling role in a creative retail environment but also encourages growth, innovation, and community engagement within a supportive team atmosphere.

• High school diploma or equivalent
• Experience in event coordination or related field preferred
• Experience working with children and customer service required
• Ability to stand for long periods
• Ability to lift heavy boxes and use ladders
• Good communication skills
• Ability to work flexible hours including nights, weekends, and early mornings
• Ability to follow safety and operational procedures
• Ability to maintain store cleanliness
• Ability to work in a fast-paced retail environment
• Ability to interact positively and respectfully with customers and team members