Retail Store Specialist - (Customer Service/Merchandising) - Part Time

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer headquartered in the Northeast United States, operating over 150 stores and managing a $75+ million shopping center business where OSJL serves as the anchor tenant for over half of these centers. With revenues exceeding $850 million, OSJL has established itself as a leader in the retail industry through its commitment to affordability, community involvement, and a responsible retailing model that rewards customers with exceptional value. The company fosters a culture of innovation, inclusivity, and community support, thriving on a workforce dedicated to excellent service and operational excellence. OSJL prioritizes a positive work environment, offering numerous benefits and ongoing opportunities for career growth. The Store Specialist position at Ocean State Job Lot is a critical role focused on enhancing the customer experience and ensuring seamless store operations. The specialist will be responsible for delivering outstanding customer service following the company’s T.R.E.A.T. model, which emphasizes building lasting and positive relationships with customers. This role entails managing complex point-of-sale transactions and assisting customers with product inquiries and purchases to optimize satisfaction and loyalty. The Store Specialist also maintains and refreshes merchandise displays according to company standards, ensuring that store presentation aligns with brand guidelines and customer expectations. This role includes leadership responsibilities such as training, coordinating, and overseeing assigned store associates, managing their breaks in compliance with policy and labor regulations. The Store Specialist liaises with store management to communicate operational challenges and improvement opportunities, contributing to the overall store performance. A focus on maintaining a safe and clean store environment through proactive maintenance and adherence to procedures is essential. Additionally, the specialist handles daily damages and returns with accuracy to uphold inventory integrity and customer trust. This position is ideal for individuals with prior retail merchandising or customer service experience who have strong communication skills and a knack for problem-solving within a fast-paced retail environment. The role requires physical stamina and the ability to perform tasks such as lifting, stocking, and working extended periods on their feet. Full-time employees should have flexible availability, including nights and weekends, to meet store operational needs. Offering a competitive hourly wage between $16.00 and $17.25, Ocean State Job Lot supports its employees with a comprehensive benefits package, including a 30% associate discount, health and wellness coverage, generous paid time off, and personal well-being resources. OSJL values its team members by investing in their career advancement through tuition reimbursement, profit sharing bonuses, and a 401K retirement savings plan. This opportunity represents a fulfilling career path within a well-respected retailer committed to its community and workforce.

• Must be 18 years of age or older
• Prior retail merchandising, customer service and/or cashier experience is preferred
• Basic math and reading skills
• Good verbal and written communication skills
• Availability to work nights and weekends as needed
• Ability to handle physical tasks such as lifting 35 lbs
• Ability to stand for extended periods
• Must adhere to company policies and procedures