Retail Lead Receptionist - Quick Hire!

VSP Vision is a leading eye care company dedicated to enhancing vision and eye health for millions of people. As a company specializing in vision insurance, retail eye care, and optical product delivery, VSP Vision supports a nationwide network of eye care professionals, retail locations, and customer service centers. The company's mission centers on providing comprehensive vision benefits, ensuring every patient receives personalized care and access to quality optical products. VSP Vision is committed to innovation in eye care services and products while adhering to the highest standards of customer service and regulatory compliance, including HIPAA confidentiality and data security protocols. The organization fosters a collaborative and inclusive workplace culture, emphasizing continuous professional development and customer-focused service. This job opportunity is for the role of an Area Lead Receptionist at VSP Vision, a full-time position with an hourly pay range of $10.64 to $14.10. The Area Lead Receptionist plays a key role in customer interaction by greeting and assisting clients, managing appointment scheduling, and ensuring efficient front desk operations. This position requires the incumbent to train and assist receptionists, maintaining high customer service standards across the area. Handling patient records, insurance pre-authorizations, payment collections, and answering phone inquiries are important functions within this role. The Area Lead Receptionist is also responsible for confirming appointments and addressing no-shows, supporting management in receptionist training, and potentially cross-training in retail areas. This role is critical in maintaining operational efficiency and delivering a welcoming environment for patients and customers. It requires strong organizational skills and the ability to manage multiple tasks concurrently, including administrative duties, communication, and problem-solving under pressure. The candidate must be adept at using computer systems and software relevant to scheduling, records management, and billing. The physical demands include standing, walking, reaching, and lifting moderately heavy items, demanding a flexible physical capacity. Behavioral qualities such as attention to detail, effective communication, energy, self-motivation, teamwork, and problem-solving capabilities are essential. The role mandates onsite work with regular interactive meetings and immediate, proactive collaboration with team members and clients. Compliance with HIPAA and respect for patient privacy and security are paramount, as the role involves direct handling of protected health information. VSP Vision promotes a drug-free workplace and has equal employment opportunities, welcoming qualified candidates irrespective of age, gender, race, religion, national origin, disability, or veteran status. Compensation will be based on experience and may include bonuses, equity, and commissions. The position offers an excellent platform for individuals seeking to contribute to a reputable company that values service excellence and employee growth within the dynamic field of vision care.

• High school diploma, GED, or equivalent related job experience
• one to five years of related experience
• optical experience preferred
• strong organizational skills
• ability to communicate clearly and effectively
• ability to calculate and manipulate numerical data
• problem-solving skills
• ability to work changing schedules
• ability to work onsite
• ability to follow procedures and instructions
• ability to work under stress with interruptions and deadlines
• ability to use computers
• ability to exhibit empathy
• ability to bend, stoop, and reach above shoulder continuously