Restaurant Shift Lead

Texas Roadhouse is a well-established American restaurant chain renowned for its commitment to delivering Legendary Food and Legendary Service. Founded on the principles of a people-first company culture, Texas Roadhouse has built a reputation for not only serving high-quality steaks but also creating a warm and inviting dining experience for its guests. With numerous locations nationwide, Texas Roadhouse continues to thrive by focusing on exceptional customer service and a strong team-oriented atmosphere. The company is dedicated to fostering a workplace where employees, known as Roadies, feel valued, motivated, and prepared for growth within the organization. The role of Restaurant Shift Lead at Texas Roadhouse is designed for individuals who possess strong communication and leadership abilities, ready to assist the management team in delivering an unforgettable dining experience. This position plays a crucial part in maintaining the smooth operation of the restaurant during scheduled shifts. Depending on whether the shift lead is assigned to the Front of House (FOH) or Back of House (BOH), responsibilities will vary but always center on supporting the team and enhancing guest satisfaction. As a Restaurant Shift Lead, you will be hands-on in supervising the restaurant environment, ensuring that cost and labor targets are met, and providing timely assistance in various operational areas including serving, hosting, and cooking when necessary. You will take part in promoting staff engagement through hosted promotions and Alley Rallies, helping enforce liquor laws and responsible alcohol service guidelines, and controlling guest flow while monitoring ticket times. This leadership role requires coaching employees to ensure consistency in food quality and service, contributing directly to increased sales and restaurant reputation. The shift lead is also responsible for fostering a positive culture based on core values such as passion, partnership, integrity, and fun with purpose. Working primarily during peak business hours, you will set the pace and standard for both Front and Back of House teams, creating a safe and enjoyable environment for staff and guests alike. Texas Roadhouse offers a rewarding work environment with flexible schedules, discounts, friendly competitions, employee recognition, formal training, and ample opportunities for career advancement. Roadies are paid weekly, and after one year of service meeting eligibility requirements, employees become part of a competitive total rewards package. Benefits include best-in-class medical plans, dental and vision insurance, tuition reimbursement, paid vacation, and more, making this an ideal opportunity for individuals looking to grow within the hospitality industry while contributing to a legendary company.

• high school diploma or equivalent
• previous experience in a restaurant or hospitality setting preferred
• availability to work flexible schedules including nights, weekends, and holidays
• ability to stand for long periods and perform physical tasks related to restaurant operations
• strong interpersonal and communication skills
• ability to follow company policies and procedures
• commitment to teamwork and customer service excellence