Restaurant General Manager

Shake Shack is a renowned hospitality brand that started as a humble hot dog cart in New York City's Madison Square Park. Founded by Danny Meyer, the visionary behind the Union Square Hospitality Group and author of the best-selling book Setting the Table, Shake Shack has blossomed into one of the fastest-growing companies in the restaurant industry. Its origins are deeply rooted in community engagement and philanthropy, with the original cart’s proceeds dedicated to park beautification. Today, Shake Shack has evolved into a dynamic, high-quality restaurant chain widely recognized for delivering mouthwatering, high-quality food paired with exceptional hospitality. The company takes pride in its philosophy of "Standing For Something Good," a mission evident not only in its business practices but also in its commitment to employees and local communities. Shake Shack fosters an inclusive, diverse, and supportive work environment where every team member is empowered to grow personally and professionally. It provides extensive opportunities for mentorship, training, and career advancement, making it a desirable workplace for individuals looking to excel in the fast-paced hospitality industry. The role available is for a Restaurant General Manager, a leadership position integral to maintaining the standards and operational excellence that Shake Shack is known for. The General Manager will oversee all aspects of restaurant management including staff leadership, financial performance, inventory control, and compliance with health and safety regulations. This position plays a pivotal role in coaching and developing team members, ensuring that they deliver outstanding guest experiences consistently. Managing a high-volume, fast-paced restaurant environment, the General Manager will be tasked with driving sales and profits while fostering an atmosphere of excellence and collaboration. In addition to overseeing daily operations and payroll management, there is an expectation to promote the Shake Shack brand within the local community through both word-of-mouth and local events, further enhancing the restaurant's reputation and customer loyalty. This full-time role requires a candidate who is passionate about hospitality, skilled in managing restaurant operations, and committed to cultivating a positive and productive team environment. Emphasis is placed on people-first leadership, financial acumen, and adherence to the highest standards of food quality and safety. Candidates with a minimum of three years managing high-volume restaurant settings and extensive experience in P&L responsibilities are ideal for this role. Joining Shake Shack means becoming part of the #ShackFam, where team members can thrive in an environment that celebrates individuality, supports career development, and offers competitive benefits. Here, employees can expect to be recognized for their hard work through weekly pay and performance bonuses, significant meal discounts, comprehensive insurance plans, and other valuable perks. Ultimately, the General Manager at Shake Shack will be a catalyst for delivering memorable dining experiences that align with the brand's values and commitment to excellence.

• Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
• working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• ability to learn and train others on all aspects of the Shack operations
• demonstrated ability to champion hospitality and motivate team members
• strong leadership skills with a focus on coaching and achieving excellence
• knowledgeable in all financial aspects of business operations
• minimum 3 years of P&L responsibilities
• food handler certification, preferred
• willingness to work flexible hours