Restaurant General Manager

Buffalo Wild Wings is a leading sports bar and restaurant chain renowned for its vibrant atmosphere, extensive wing flavors, and variety of beverage options, including a great selection of beers. Established with a passion for great food, sports, and customer enjoyment, Buffalo Wild Wings has become a favorite destination for guests seeking a lively environment to watch games and enjoy high-quality food and drinks. The company prides itself on delivering exceptional guest experiences built on a foundation of enthusiastic service, innovative food offerings, and a welcoming ambiance that captures the excitement of sports culture. The Restaurant General Manager at Buffalo Wild Wings plays a pivotal role in maintaining the high standards and dynamic energy of the brand. This leadership position is responsible for managing both the front-of-house (FOH) and back-of-house (BOH) operations to ensure seamless service and superior guest satisfaction. The General Manager is the “go-to” person who leads the team with confidence, fosters a culture of innovation, and continuously elevates the guest experience by implementing thoughtful, data-driven strategies. This role is fast-paced and rewarding, filled with opportunities to engage with the team and guests while driving the restaurant's success. The ideal candidate is proactive, entrepreneurial, and possesses excellent communication skills to effectively lead a diverse team. They must be able to make swift, informed decisions without hesitation, even when data is limited, ensuring agility in a dynamic restaurant environment. Responsibilities include evaluating and enhancing the guest journey at every touchpoint, developing unique guest experience programs based on customer insights, and leading efforts to create and implement innovative solutions that differentiate Buffalo Wild Wings from competitors. The General Manager is also tasked with project management duties, ensuring timely delivery of initiatives and motivating peers throughout the franchise community. The position requires a minimum of 3-5 years of experience in restaurant or hospitality management, with a bachelor's degree preferred. Candidates with marketing or user experience knowledge will find this background advantageous. Working at Buffalo Wild Wings offers not only a fun and spirited work environment but also significant opportunities for career growth, all supported by a competitive salary and schedules that align with personal life needs.

• Minimum 3-5 years of restaurant or hospitality experience
• Ability to manage both FOH and BOH
• Strong leadership skills
• Excellent oral and written communication
• Ability to innovate and implement new solutions
• Project management capabilities
• Proactive attitude and problem-solving skills