Resort Assistant Manager-Palm Beach,FL•Palm Beach,FL,USA,FL•Four

Four Seasons is renowned worldwide for its commitment to luxury hospitality, driven by a passionate team dedicated to delivering exceptional experiences. As a globally recognized luxury hotel brand, Four Seasons thrives on the philosophy of treating people with genuine care and respect. This distinct culture enables their employees to provide extraordinary service, creating lasting impressions for guests, residents, and partners alike. The company believes that exceptional guest experiences stem from a world-class employee experience, where teamwork, professional growth, and mutual respect are paramount. Located on Palm Beach Island, Four Seasons Resort Palm Beach stands as the island's only Five-Star, Five-Diamond resort. This prestigious resort boasts a timeless and charming atmosphere, uniquely connected to a private beachfront just steps away. Every aspect of the resort reflects the warmth and spirit of this iconic location, providing guests with memorable experiences that capture the essence of the island. Dining is elevated at this resort, featuring collaborations with Michelin-starred chefs and local culinary inspirations. The highlight is Florie's, the resort’s exclusive restaurant and bar, known for its partnership with famed chef Mauro Colagreco and recognized among the world's best dining experiences. The Resort Assistant Manager position within the Rooms division is an exciting opportunity at Four Seasons Resort Palm Beach. Reporting directly to the Front Desk Manager, this role requires an individual prepared to oversee front desk operations as well as provide support across various departments as business needs dictate. This position is ideal for professionals with experience in luxury hotel management who possess strong leadership skills and a dedication to superior guest service. The Resort Assistant Manager plays a vital role in ensuring smooth front desk operations by managing staff recruitment, training, scheduling, and performance evaluations. By coordinating arrivals, departures, and billing with other departments like Sales and Catering, this role ensures seamless guest experiences. It is critical that the manager maintains rigorous financial controls, upholds credit procedures, and addresses any discrepancies promptly. Furthermore, this role entails acting swiftly in safety or emergency situations, maintaining guest satisfaction, and handling complaints with professionalism and care. The assistant manager will also be responsible for efficiently operating the computer systems essential for guest check-in, check-out, and room assignments. The position requires excellent communication skills, the ability to thrive in high-pressure situations, and a flexible schedule, including work during mornings, evenings, weekends, and holidays. Four Seasons offers a competitive salary and comprehensive benefits package, including a 401(k) retirement plan with company match, employee discounts at Four Seasons properties worldwide, complimentary employee meals, and ongoing professional development opportunities. Employees become eligible for many benefits after one year of service, emphasizing Four Seasons’ commitment to career growth and employee well-being. Overall, this opportunity at Four Seasons Resort Palm Beach is a chance to join a prestigious luxury hospitality brand in a breathtaking location while advancing a career in hotel management with a company that values its people and their success.

• Previous front office managerial experience
• 12 months supervisory or assistant management experience in luxury hotel
• Excellent communication and organizational skills
• Proficiency in English
• Ability to handle stressful situations and guest complaints
• Flexibility and adaptability
• Strong leadership and management skills