Residential Valet Attendant - St. Regis Bal Harbour Residences

Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences that bring smiles to patients, visitors, and guests. Renowned for its commitment to delivering compassionate and attentive service, Towne Park serves millions of people by enhancing their experiences in various environments. Whether working on easing the anxiety of a patient and their family or crafting memorable moments for guests in new cities, the company’s focus remains on making a positive impact every day. Towne Park stands out as an employer for those who want to contribute meaningfully while achieving rewarding career growth. They emphasize the importance of kindness, professionalism, and a proactive attitude in every interaction with customers, clients, and teammates. The Guest Service Associate role at Towne Park is pivotal in maintaining the company's high standard of hospitality. This position requires individuals to provide attentive, friendly, and efficient assistance to guests. The associate is responsible for safely parking and retrieving vehicles while also offering bell service, including luggage assistance during guests’ arrivals and departures. Towne Park stresses the importance of a professional demeanor, consistent communication, and a thorough understanding of the facility’s amenities and services to ensure that guests feel welcomed and valued. This is a position that offers competitive compensation starting at $15 per hour, with the addition of $3 to $5 per hour in tips and potential quarterly bonuses. The work schedule is flexible and may include AM, PM, and overnight shifts. Towne Park also supports its employees by providing various benefits, such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, though eligibility may depend on job classification and hours worked. Seasonal and temporary roles, however, are excluded from some benefits. In this role, associates greet guests warmly within five feet, use guest last names appropriately, and practice proper phone etiquette to represent the company’s branding and values. They are also tasked with assisting guests with directions, transportation options like taxis, reservations, and inquiries about local attractions and on-site amenities. The careful handling of revenue, issuing and collecting claim checks, completing damage surveys, and maintaining meticulous ticket records are other essential responsibilities. This position is ideal for individuals with a high school diploma or GED, a valid driver’s license, a clean driving record, and an ability to undergo background and drug screening. Experience related to hospitality or customer service is valued but can be supplemented with equivalent education and training. The role requires skills in reading, writing, basic arithmetic operations involving money, and understanding time and rates systems. Ability to parallel park and operate manual transmission vehicles is highly preferable. Working conditions include a physical demand of standing, walking, running, and occasionally lifting up to 100 pounds. Employees often work outdoors and face varying weather conditions. The role demands excellent physical stamina and the capability to navigate diverse environments safely and efficiently. Towne Park provides reasonable accommodations to individuals with disabilities to fulfill the essential job functions. Overall, the Guest Service Associate position offers a unique opportunity to join a company focused on hospitality excellence. It allows candidates to develop their customer service skills while enjoying a dynamic work environment with a supportive team culture. Towne Park values its employees by providing competitive pay, comprehensive benefits, and a culture of respect and kindness, making it an employer of choice for those seeking a meaningful career in hospitality.

• High school diploma or GED
• Valid driver’s license and clean driving record
• At least 18 years of age
• Ability to pass criminal background and drug screen
• Ability to maintain a pleasant and professional demeanor
• Physical ability to handle up to 100 pounds of force occasionally
• Capacity to work outdoors in various weather conditions
• Ability to stand, walk, run, and perform physical tasks
• Availability for AM, PM and overnight shifts