Residential Concierge/Receptionist - Apply Now!

Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, California. We offer an upscale, resort-style environment that blends exceptional hospitality with all-inclusive living to create a unique and vibrant experience for our residents. Our community caters to an active and well-traveled senior population who enjoys engaging in social activities, exploring the beautiful local trails, and appreciating stunning southern California views. We pride ourselves on fostering a warm, inviting atmosphere where seniors feel valued and supported every day. Our dedicated team of professionals works tirelessly to enhance the lives of our residents through personalized care and exceptional service in a beautiful setting. We are currently seeking a Lead Receptionist / Residential Concierge to join our team. This full-time position plays a critical role in maintaining a positive and welcoming environment at both the Sur and Norte lobbies of our facility. As the primary point of contact for residents, visitors, and staff, the Lead Receptionist will manage multiple responsibilities including answering multi-line telephone calls, greeting and directing guests, responding promptly to emergencies, and coordinating transportation services. Additionally, this role involves orienting and training new reception staff to ensure high standards of customer service and adherence to policies. The Lead Receptionist also provides essential administrative support to the Director of Administrative Services, managing contact lists, scheduling meetings, and overseeing important systems like the SARA (PET alarm) system. This position demands exceptional communication and multitasking skills, along with a professional and courteous demeanor to cultivate a positive experience for our community members. We offer a competitive starting pay of $22.00 per hour along with a range of benefits designed to support our employees’ well-being and professional growth. Join Casa de las Campanas and become part of a team that is changing the future of senior living by providing compassionate care, a supportive work environment, and an opportunity to make a meaningful difference in seniors’ lives.

• High school diploma or equivalent
• minimum three years of customer service experience
• experience with multi-line telephone systems preferred
• ability to work flexible hours as needed
• must pass background checks including fitness for duty physical, fingerprinting, and employment references
• strong organizational skills
• ability to handle emergency situations calmly and effectively
• basic computer skills
• excellent verbal and written communication skills
• professional and courteous demeanor
• commitment to providing exceptional guest service