Residence Inn Toledo Maumee - Front Desk Agent

The Residence Inn Toledo Maumee is a newly renovated extended stay hotel ideally located near I-475/23 and the Ohio Turnpike. This all-suite hotel is designed to provide guests with a comfortable and convenient experience that balances both work and life needs. Each suite offers distinct spaces dedicated to living, working, sleeping, and eating. The in-suite kitchens come fully equipped with a refrigerator, microwave, stovetop, cookware, and utensils, making it perfect for travelers who want the comforts of home even while they are away. Guests can start their day with a complimentary hot breakfast, stay connected with free WiFi, and enjoy evening socials Monday through Wednesday that showcase local flavors. The hotel also features a fitness center and an indoor pool and whirlpool, providing ample opportunities for relaxation and wellness. The Front Desk Agent at Residence Inn Toledo Maumee plays a crucial role as the first point of contact for guests, serving as the shining star of the guest experience. This position requires mastering the art of customer service to ensure every guest encounter is seamless, welcoming, and professional. The Front Desk Agent manages guest interactions, including check-ins, check-outs, and handling reservations, ensuring the front desk operates efficiently and smoothly. In this pivotal role, communication skills are vital as the agent must effectively address guest inquiries and resolve issues swiftly while maintaining a friendly and warm demeanor. Additionally, the role demands strong multitasking abilities to balance various tasks effectively, as well as basic financial skills to manage transactions accurately. Candidates for this position should have a high school diploma or equivalent, with prior experience in the hotel or related fields preferred. Familiarity with hotel management software and proficiency with Microsoft Office are beneficial for efficiently handling front desk operations. This full-time position offers an attractive benefits package after an initial waiting period, including medical, dental, and vision coverage, short-term and long-term disability income protection, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. The property also offers a daily pay option for eligible employees, making it a flexible and rewarding employment opportunity. Joining Residence Inn Toledo Maumee means being part of a team dedicated to hospitality excellence and guest satisfaction. The Front Desk Agent role not only allows you to develop your customer service and problem-solving skills but also gives you the chance to contribute meaningfully to the welcoming atmosphere that keeps guests coming back. If you are motivated by delivering top-tier service, thrive in a fast-paced environment, and are committed to creating memorable guest experiences, this opportunity is an excellent fit for you. Apply today to become a key member of the Residence Inn Toledo Maumee team and help travelers feel at home wherever they go.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite