Residence Inn Grand Rapids West-Assistant General Manager OEM Position

Residence Inn Grand Rapids West is a well-established hotel located conveniently off Rivertown Parkway near the popular Rivertown Crossings Mall in the vibrant Grandville area. Known for its commitment to outstanding guest service and prime location, this hotel offers an accessible commute, with the Rapid public bus stop only a city block away, making travel to work convenient and hassle-free. The hotel prides itself on creating an environment that not only focuses on guest satisfaction but also fosters a supportive and welcoming workplace culture where employees feel like part of a family. This is accentuated by monthly team-building activities and events designed to bring the team closer together and celebrate collective successes. Working at this Residence Inn means being part of a hospitality leader committed to excellence and constant growth. The Assistant General Manager plays a vital role at Residence Inn Grand Rapids West, acting as a key leader responsible for maintaining smooth hotel operations and ensuring guest satisfaction. This overtime eligible management position supports the General Manager by supervising various operating departments and driving hotel profitability through focused revenue generation, cost control, and staff development. The position demands a proactive approach to problem-solving and effective communication with both guests and employees to maintain high operational standards. The Assistant General Manager will assist in recruiting, hiring, and training guest service staff, ensuring that all associates are well-prepared through continuous corporate-approved training programs. Leadership is crucial in this role, as the Assistant General Manager must motivate and guide employees toward achieving excellence in service and operational efficiency. This position requires someone who is adept at handling high-pressure, stressful situations with composure and strong objectivity. Additionally, financial acumen is necessary for analyzing and managing key hotel data, while technical skills, including proficiency with Windows operating systems, support the administrative and reporting functions essential to this role. The hotel values organizational skills, personal presentation, and a customer-oriented mindset that prioritizes friendly and attentive service to both guests and staff. Employees who join this team enjoy a collaborative culture where their contributions are recognized and celebrated, with ample opportunities for professional growth and advancement. Residence Inn Grand Rapids West offers a competitive benefits package including medical, dental, and vision coverage, several types of insurance, paid time off, employee assistance programs, and a 401k retirement plan. This role is a great opportunity for professionals eager to advance in hotel management within a trusted hotel brand and a dynamic team environment.

• At least 5 years of progressive experience in Rooms or Food and Beverage department in a hotel or a 4-year college degree with 2 to 3 years of related experience or a 2-year college degree with 3 to 4 years of related experience
• previous supervisory experience
• effective in handling stressful, high-pressure situations while maintaining composure and objectivity
• compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR and First Aid