Reservations Agent - Quick Hire!

HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences across its diverse portfolio of hotels. With a strong emphasis on quality service, sustainability, and employee well-being, HHM Hotels has positioned itself as a leader in the hotel industry. The company embraces innovative operational practices and fosters a supportive work culture that values each team member as an integral part of its success. Known for its commitment to sustainability through programs like EarthView, HHM Hotels not only prioritizes guest satisfaction but also environmental responsibility. This approach makes HHM Hotels an attractive employer for those seeking a dynamic career in hospitality with growth potential and a focus on sustainability. The role of Reservations Agent is a vital position in the front-line operations of HHM Hotels, serving as the primary point of contact for prospective guests seeking accommodation. The Reservations Agent responds to a variety of inquiries received via telephone, email, and the internet, utilizing effective sales techniques to secure and process reservations. This role requires the agent to provide accurate information regarding room availability, rates, hotel amenities, and local transportation, all while maintaining the company’s guest service standards. An essential aspect of the Reservations Agent's responsibilities includes inputting and retrieving data through the hotel’s computer reservation system using specialized codes to ensure processing efficiency. The agent must demonstrate excellent communication skills by answering questions about the hotel's facilities, airline partnerships, and local attractions, thereby enhancing the overall guest experience even before arrival. In addition to managing reservations, this role requires tact and diplomacy in handling guest complaints and negotiating resolutions, such as offering alternative accommodations when the hotel is fully booked. The Reservations Agent also has a role in promoting the hotel and its brand-specific marketing programs, contributing to overall sales growth. Moreover, the Reservations Agent must adhere to sustainability guidelines and practices consistent with HHM Hotels’ EarthView program, reflecting the company’s dedication to environmental stewardship. Safety is also paramount, requiring agents to follow workplace safety protocols, including the use of protective equipment and compliance with OSHA and MSDS standards. This position offers a clear career progression path, beginning as a Reservations Agent with potential advancement to roles such as Reservations Manager, Front Office Supervisor, and eventually Front Office Manager. HHM Hotels presents competitive wages along with comprehensive benefits, supporting a balanced and rewarding work environment. Whether working full-time or part-time, the Reservations Agent role provides an excellent opportunity for individuals passionate about hospitality and driven to contribute meaningfully to guest satisfaction and sustainable practices.

• High school diploma or equivalent
• previous customer service experience preferred