Recruiting:Bellperson-Durham,NC in Durham,NC,USA,NC | Hiring

Concord Hospitality Enterprises is a reputable hotel management company known for its dedication to quality and exceptional guest experiences. With a strong presence in the hospitality industry, Concord operates a wide portfolio of hotels, offering outstanding services that cater to both leisure and business travelers. The company places a significant emphasis on integrity, community involvement, profitability, and maintaining a fun work environment for its associates. Concord's culture is built on these five Cornerstones, which shape its policies and the overall working atmosphere. The company is committed to hiring the best talent and provides extensive training and career development opportunities to help employees grow within the organization. Concord is an Equal Opportunity Employer and maintains a drug-free workplace, ensuring a fair and safe environment for all its associates. This particular role is for a Guest Services Associate working overnight shifts from 10 pm to 6 am. This hourly position, paying $15 plus tips, is focused on delivering outstanding guest service throughout their stay, from arrival to departure. The Guest Services Associate is a crucial part of creating a welcoming and efficient experience for guests by assisting with check-in and check-out processes, handling luggage, providing directions and information, and facilitating transportation needs. The role requires a proactive attitude where the associate is visible in the lobby, ready to assist guests promptly. Responsibilities extend to escorting guests to rooms, promoting hotel amenities, managing luggage storage, and the delivery of keys and messages in a timely manner. The associate will also support transportation logistics, including valet parking, securing taxis, and driving hotel vans while maintaining their cleanliness and functionality. Other tasks include delivering and picking up guest laundry, keeping the porte cochere (hotel entrance area) clear of debris, answering telephones professionally, and providing shuttle services when assigned. The associate will utilize the GXP system to complete tasks and report any issues to ensure smooth operations. Physical demands include the ability to lift up to 50 pounds, spend long hours moving around the hotel, and maintain a professional personal image and uniform standards. This role requires excellent communication skills in English, basic computer skills, and the ability to handle guest service issues efficiently. The ideal candidate will have at least one year of customer service experience, a valid North Carolina driver’s license with a good driving record, and the flexibility to work nights, holidays, and weekends. Concord values teamwork and a dedication to exceeding guest expectations while fostering a supportive and engaging workplace. Full-time associates receive a comprehensive benefits package that includes medical, dental, and vision plans, life insurance, disability options, 401K, tuition assistance, discounted room rates, and career advancement opportunities. Joining Concord means becoming part of a company that truly cares about its employees and encourages a fun, community-oriented work culture.

• One-year public contact or customer service experience
• Valid NC driver’s license and very good driving record
• Ability to communicate and provide excellent customer service
• Basic computer skills
• Basic computational ability
• Fluency in English with ability to speak, read, write and understand English communications in the workplace
• Ability to solve problems and handling service issues or complaints
• Ability to respond to guest requests and business volume quickly and efficiently
• General knowledge of the community and attractions
• Ability to learn about the hotel, its services and facilities
• Ability to work as part of a team providing excellent guest services
• Availability to work a flexible schedule including nights, holiday and weekend coverage