Recruiting:Airport in Colorado Springs,CO,USA | Hiring

Azul Hospitality is a renowned hotel management company recognized for delivering exceptional guest experiences through its dedication to quality, professionalism, and hospitality excellence. With a strong presence in the industry, Azul Hospitality operates a range of hotels that blend comfort, convenience, and personalized service to meet the diverse needs of travelers. Known for its commitment to maintaining high standards of cleanliness, safety, and customer satisfaction, the company values staff who contribute to its friendly and efficient operation environment. Employees at Azul Hospitality enjoy working in dynamic settings where guest interaction and teamwork play crucial roles. The Front Desk Agent position at Azul Hospitality is a pivotal role ensuring every guest feels welcomed and valued right from their arrival until their departure. This role involves a combination of duties primarily focused on guest services, including registration, checkout, and cashiering, thereby significantly contributing to the overall positive guest experience. The agent acts as the first point of contact for guests and is responsible for managing bookings, handling payments, and responding efficiently to guest inquiries and requests. This role requires a professional, pleasant demeanor and an ability to work efficiently and independently, while also being part of a collaborative team that communicates effectively across departments to fulfill guest needs. The Front Desk Agent performs a variety of clerical and administrative tasks such as maintaining guest records, managing room assignments, and ensuring all guest requests and issues are addressed promptly and satisfactorily. This position demands strong organizational skills, attention to detail, and the ability to handle transactions accurately including cash handling, balancing cash drawers, and operating office equipment. Moreover, the Front Desk Agent must maintain an extensive knowledge of the hotel’s services, facilities, and the local area to provide helpful information to guests about entertainment, dining, shopping, and travel options. They must also follow safety, privacy, and security protocols to protect both guests and the establishment. This role occasionally requires physical activity such as standing for long periods, moving equipment, or handling packages and luggage. At Azul Hospitality, this position offers the opportunity to develop customer service and problem-solving skills in a fast-paced hotel environment, ideally suited for individuals looking to build or advance their careers in hospitality. As a front-line ambassador, the Front Desk Agent helps to uphold the reputation of the hotel through quality service, effective communication, and a positive, helpful attitude. The company stresses the importance of maintaining a neat and well-groomed appearance, punctual attendance, and a willingness to adapt to the cyclic nature of the hospitality industry by working varying schedules as needed. This full-time position requires experience preferred in hospitality or front desk roles, a high school diploma or equivalent, and a capability to use computer systems including PMS, PBX, and POS software. Candidates must possess strong communication skills, basic mathematical proficiency, and the ability to manage multiple tasks simultaneously with a focus on guest satisfaction. Joining Azul Hospitality as a Front Desk Agent promises a rewarding career path with opportunities for professional growth, supported by a company that values dedication, integrity, and customer-centric service excellence.

• High school diploma or equivalent
• hospitality or customer service experience preferred
• ability to stand and walk for up to four hours
• ability to lift up to 45 lbs and push or pull carts up to 250 lbs
• basic computer proficiency
• good communication skills
• attention to detail
• ability to follow company policies
• ability to work varying shifts
• adherence to grooming and uniform standards
• reliable and punctual attendance