Receptionist - Quick Hire!

Viva Senior Living is a reputable and compassionate senior living community dedicated to providing exceptional care and support to its residents. As a trusted name in the senior care industry, Viva Senior Living upholds the highest standards of service, ensuring that all residents enjoy a dignified, comfortable, and nurturing environment. The company operates various senior living communities designed to meet the diverse needs of older adults, offering services that promote physical wellness, social engagement, and emotional support. With a commitment to compassion and excellence, Viva Senior Living fosters a community where residents and their families feel valued and supported throughout every stage of their senior living journey. The role of Concierge at Viva Senior Living is essential to maintaining this atmosphere of care and professionalism. The Concierge serves as the welcoming face to visitors, residents, and their families, embodying the core values of warmth, respect, and attentiveness. This position involves various responsibilities from managing front desk operations to assisting guests and coordinating communications within the facility. The Concierge ensures that all residents and visitors receive courteous assistance, guiding them to the appropriate destinations while maintaining an organized and friendly environment at the community’s main entrance. This full-time position requires the individual to be a reliable team player who thrives in a congenial work environment. The Concierge must be dedicated to upholding the Resident Bill of Rights by respecting the privacy and dignity of every individual in the facility. Strong communication skills in English are necessary, alongside the ability to read, write, and understand written instructions and verbal communications effectively. The candidate will be expected to adhere rigorously to all company policies, including attendance and conduct regulations as detailed in the Employee Handbook. Key duties include receiving and logging guests, assisting visitors with directions, handling telephone communications by taking messages and forwarding requests appropriately, and announcing appointments and arrivals. Additionally, the Concierge contributes to administrative tasks such as typing memos and reports, sorting and distributing mail, and maintaining the cleanliness and organization of the front desk and lobby areas. The individual will also support emergency preparedness protocols by participating in drills and responding promptly during emergency situations, including assisting with resident evacuation if necessary. A vital aspect of the role is maintaining strict confidentiality concerning all resident information, ensuring compliance with health privacy regulations and protecting residents' rights. The Concierge must also be knowledgeable about community services and assist families and prospective residents by providing tours and information packets. This role requires a compassionate approach that recognizes the unique needs of the senior residents and fosters a positive, respectful, and safe environment for everyone involved. Viva Senior Living supports its employees with a structured environment that encourages professional growth through training and skills development. The Concierge will have access to resources and ongoing education aimed at enhancing their ability to deliver exceptional customer service and support. This role is vital not only in daily operations but also in reinforcing the community's values during emergency situations and regulatory compliance activities. Overall, the Concierge position offers a fulfilling career opportunity for individuals passionate about senior care, excellent communication, and community service.

• high school diploma or a ged
• ability to work well with peers in a congenial work environment
• maintain the utmost compassion and dignity to residents
• adhere to the resident bill of rights
• comply with attendance policies
• follow terms and conditions of employment
• read write speak and understand English
• maintain highest standards in caring and servicing residents needs
• adhere to all facility policies and procedures
• be subject to call back during emergency conditions