Receptionist - Quick Hire!

Hendrick Chevrolet Cadillac is a prominent automotive dealership located at 3112 W Hwy 74 West, Monroe, North Carolina. As part of the Hendrick Automotive Group, one of the largest privately held dealership groups in the United States, Hendrick Chevrolet Cadillac offers a comprehensive selection of new and pre-owned Chevrolet and Cadillac vehicles. The dealership is renowned for its commitment to customer satisfaction, high-quality service, and trusted automotive expertise. Hendrick Chevrolet Cadillac prides itself on creating a welcoming environment that emphasizes customer care and the delivery of excellent automotive products and services. The company operates with a strong foundation of core values including servant leadership, teamwork through trust and respect, integrity, and a commitment to continuous improvement. These values manifest throughout their operations, ensuring that every customer interaction is handled professionally and efficiently while fostering a positive work culture. Employees at Hendrick Chevrolet Cadillac are expected to reflect these principles in their daily responsibilities and interactions. The role of Receptionist and Customer Service Representative at Hendrick Chevrolet Cadillac is an essential front-line position within this well-established dealership. This position offers a Monday to Friday schedule starting at 7:30 AM and a competitive hourly wage of $17.00. The Receptionist serves as the welcoming face of the dealership, responsible for answering and directing incoming phone calls with courtesy and professionalism while greeting customers as they arrive in the lobby, showroom, or service area. In this role, the Receptionist ensures that communication flows seamlessly within the dealership by accurately taking messages, directing calls to the appropriate departments, and assisting customers in finding the right contacts or services they need. The position demands strong organizational skills and a friendly demeanor to maintain a positive customer experience, contributing to the dealership's Customer Satisfaction Index (CSI) goals. Additionally, this role requires adherence to company policies, safeguarding rules and regulations, and the demonstration of the company’s core values of servant leadership, integrity, customer enthusiasm, passion for winning, accountability, and continuous improvement. While this role does not include supervisory responsibilities, it requires the ability to work effectively within a team environment, showing commitment to both personal and team success. Receptionists at Hendrick Chevrolet Cadillac are also responsible for maintaining a clean, organized, and safe work environment and participating in ongoing training opportunities to improve job performance and customer interactions. The role demands regular and predictable attendance, including the possibility of occasional evening shifts, weekends, and holidays as business needs require. The ideal candidate will have previous customer service or administrative experience in a high-volume environment and possess basic computer proficiency, especially with Microsoft Office products and timekeeping systems. Strong communication skills, the ability to follow instructions, and problem-solving capabilities are vital to success in this position. Employment with Hendrick Chevrolet Cadillac offers an engaging workplace culture where employees are valued and provided opportunities to grow within a thriving automotive group. This role presents not only a chance to join a reputable dealership but also to be part of a company that encourages diversity and inclusivity, welcoming minorities, women, veterans, and individuals with disabilities to apply. The dealership adheres to equal opportunity employment practices and promotes a professional environment conducive to long-term career development.

• previous customer service or administrative experience in a high volume environment
• basic computer skills to utilize the timekeeping system
• basic knowledge of Microsoft Office products
• ability to understand and follow instructions
• ability to communicate effectively with customers and company personnel
• regular and predictable attendance
• ability to work occasional evening hours, weekends and some holidays
• ability to sit and use hands to finger, handle or feel
• ability to talk or hear regularly
• ability to read and comprehend instructions, correspondence and memos
• ability to add, subtract, multiply and divide
• ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists