Receptionist / Commercial Lines Technical Assistant

Brown & Brown is a leading insurance brokerage firm known for its commitment to meritocracy and a unique company culture that rewards self-starters and those who prioritize the best interests of customers. Established as a trusted name in the insurance industry, Brown & Brown operates with a focus on integrity, customer service, and personalized solutions. The company prides itself on fostering an inclusive and dynamic workplace environment where employees are empowered to contribute meaningfully and grow professionally. Brown & Brown's reputation for excellence is built on decades of experience, innovation, and a dedication to meeting the evolving needs of clients across various industries. With a presence in multiple locations, including Houston, TX, the company offers a collaborative atmosphere that encourages teamwork and continuous learning. We are currently seeking a Receptionist/Commercial Lines Technical Assistant to join our growing team in Houston, TX. This is a full-time position that reports to a department leader and plays a vital role in supporting the Commercial Lines Department. The primary responsibilities involve a combination of data entry, general administrative tasks, and assisting with the management and servicing of customer accounts. This role is pivotal in maintaining the efficiency and smooth operation of the office, ensuring that both internal teams and clients receive timely and professional support. The Receptionist/Commercial Lines Technical Assistant will be the friendly face and voice of the office, greeting visitors professionally, handling phone communications, and managing mail services. Beyond administrative duties, this role supports the Commercial Lines Department by performing specialized tasks such as setting up ICR tasks for Middle Market accounts, retrieving and updating policy documents from carrier websites, managing loss runs, processing completed tasks, preparing proposals, and handling policy endorsements and audits. Additional duties include updating customer contact information, managing the AMS system, obtaining online flood insurance quotes, issuing certificates, and following up on open endorsement or policy receipt tasks. This position may also involve interacting with premium finance providers and supporting other departmental needs as assigned. Ideal candidates will have a high school diploma or GED, a preferred minimum typing speed of 40 to 50 words per minute, and familiarity with Microsoft Office applications like Excel, Word, and Outlook, as well as online rating programs. While a Property & Casualty License is preferred, it is not mandatory. This role offers a dynamic work environment where employees can develop their technical skills, engage with diverse insurance products, and contribute to a team-oriented culture. At Brown & Brown, we prioritize the total well-being of our teammates, providing a comprehensive benefits package that goes beyond standard offerings. This includes medical, dental, vision, life, and disability insurance; financial benefits such as an Employee Stock Purchase Plan, 401(k), student loan assistance, and tuition reimbursement; mental health and wellness services; and generous paid time off along with holiday observances. Our commitment to diversity, inclusion, and belonging is embedded in our workplace ethos, ensuring that everyone has the power to be themselves and contribute their unique perspectives to our shared success.

• High school diploma or general education degree (GED)
• minimum typing speed of 40 to 50 words per minute preferred
• knowledge of Excel, Word, Outlook and online rating programs preferred