Recent Job Opening:Guest Service Agent-Hartford,CT(Hartford,CT,USA)

HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across its portfolio of hotels. Known for its commitment to quality service, sustainability, and a welcoming environment, HHM Hotels fosters a culture where employees are valued and guest satisfaction is paramount. The company operates a variety of hotel brands that cater to business travelers, vacationing families, and individuals seeking comfort and convenience in their accommodations. HHM Hotels places a strong emphasis on professional development and growth opportunities, supporting employees as they advance through their careers in the hospitality industry. This commitment to employee success, combined with comprehensive benefits and a positive work environment, makes HHM Hotels a preferred employer within the hotel management sector. The role of Guest Service Agent at HHM Hotels is an exciting opportunity for individuals passionate about hospitality and guest relations. This position requires a friendly and courteous approach as you greet, register, and service guests while adhering to the hotel’s brand and sustainability standards. As the first point of contact for guests, the Guest Service Agent plays a crucial role in shaping the overall guest experience from arrival through departure. Responsibilities include managing guest check-in and check-out processes, assigning rooms, verifying payments and credits, and addressing guest requests or complaints promptly and professionally. The role also involves utilizing property management systems (PMS) to make and confirm reservations and perform bookkeeping activities such as balancing accounts and conducting audits. This position demands excellent interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently during peak periods. Additionally, the Guest Service Agent contributes to maintaining safety standards by following protocols related to personal protective equipment and OSHA regulations. Employees in this role enjoy opportunities for advancement to positions such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager, reflecting the company’s dedication to career growth. Offering competitive wages for both full-time and part-time opportunities, medical, dental, and vision health insurance, paid time off, a 401k company match, and more, HHM Hotels supports its team members with comprehensive benefits and a supportive workplace culture.

• High School diploma or equivalent preferred
• previous customer service experience or equivalent training required
• knowledge of PMS systems preferred