Ramp Agent Services

Our hiring company operates within the airport services sector, specializing in facilitating the seamless movement of guests and their belongings from curb to cabin. This employer is known for their emphasis on creating remarkable experiences for travelers through a dedicated team that works collaboratively across various roles. The work environment is fast-paced and guest-oriented, appealing to individuals who thrive on interaction and quick problem-solving in dynamic settings. This particular job opening is for the position of Passenger Service Agent at the Tampa, Florida location. The role is part-time and union-represented, offering an hourly wage of $12.50. The successful candidate will join an airport team responsible for assisting guests through the various stages of travel including ticketing, check-in, boarding, and luggage processing. The Passenger Service Agent plays a critical role in enhancing the travel experience by providing customer service that caters to a diverse range of passengers. This includes answering inquiries, selling tickets, managing seating arrangements, coordinating special requests such as meals and upgrades, and ensuring smooth boarding procedures. The job requires the agent to perform computer-related tasks, paperwork, and various gate duties such as making announcements and confirming cabin security. Beyond just assisting guests, the Passenger Service Agent must demonstrate flexibility by performing duties across different capacities as directed by management to ensure optimal guest satisfaction. Candidates must be able to maintain a professional appearance and be well-groomed, reflecting the company’s commitment to quality guest service. This employment opportunity offers more than just a competitive salary. The company provides a comprehensive total rewards package that includes professional development opportunities and a range of employee benefits designed to support career advancement and personal well-being. Prospective employees will appreciate the company’s emphasis on safety, kindness, performance, and creating memorable experiences, embodying values that define their work culture. The role requires a minimum of one year of experience in customer service or community service, strong interpersonal and communication skills, and proficiency with Microsoft Office tools. Physical requirements include the ability to lift up to 50 pounds and perform tasks involving bending, stooping, squatting, reaching, and grasping. Employees must have a typing speed of at least 25 words per minute, be flexible to work varying shifts including weekends and holidays, and be authorized to work in the United States. The company is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to personal characteristics protected by applicable laws. The work environment embraces individuals from all walks of life, encouraging a welcoming attitude and the ability to adapt quickly in a service-oriented role. Prospective employees must have a high school diploma or equivalent and meet identification requirements such as holding an Enhanced ID, valid driver’s license, or passport at the time of hire. Overall, this Passenger Service Agent position is ideal for motivated individuals who enjoy engaging with customers, possess strong organizational and communication skills, and are looking for a flexible part-time role in the thriving airport services industry.

• High school diploma or equivalent
• Minimum age of 18
• Authorized to work in the United States
• Enhanced ID drivers license or valid passport at time of hire
• Minimum of 1 year of customer service or community service experience
• Ability to communicate in English English and Spanish preferred
• Typing speed of at least 25 words per minute
• Ability to consistently lift 50 pounds
• Ability to bend stoop squat reach and grasp
• Flexibility to work varied shifts including weekends and holidays
• Understand and be able to utilize Microsoft Office such as Word Excel PowerPoint
• Ability to participate in paid training
• Ability to learn and operate a computerized reservation system
• Professional appearance and well-groomed