Ramp Agent (Customer Service Agent) - BNA

Delta Air Lines is a leading global airline headquartered in the United States, Tennessee, Nashville. Renowned for its commitment to excellent customer service and operational safety, Delta has established itself as one of the premier carriers in the aviation industry. With a strong presence in domestic and international markets, Delta focuses on connecting people and places, striving to deliver an elevated travel experience for millions of customers annually. Their corporate culture is deeply rooted in values such as Care, Integrity, Resilience, and Servant Leadership, which guide their employees to foster a welcoming and efficient working environment. By investing in its workforce, Delta aims to support career growth and create a rewarding workplace that encourages innovation, diversity, and inclusion. The Airport Customer Service position at Delta Air Lines in Nashville, Tennessee offers an exciting opportunity for individuals passionate about the aviation industry and customer care. This role is primarily entry-level and designed for those who are eager to start or grow their careers in airport operations. The position involves providing essential support in handling customers' baggage, mail, and cargo, ensuring safe and timely transportation to and from aircraft. Employees in this role play a crucial part in maintaining high safety standards and operational excellence by managing baggage scanning, equipment operation, and guiding aircraft at gates to facilitate smooth departures and arrivals. Starting pay for this role is competitive at $19.76 per hour, with shifts varying based on operational needs, including early mornings, overnights, and flexible weekly hours between 20 to 40 depending on seniority. Beyond the immediate benefits of a competitive wage, Delta offers a comprehensive package that includes health, dental, and vision insurance, paid holidays, vacation time, parental leave, and generous 401(k) contributions. New hires can expect a supportive onboarding environment with leadership mentorship aimed at professional development and career advancement. In this physical role, employees regularly engage in activities such as lifting baggage weighing up to 50-70 pounds, operating ground support equipment like tugs and belt loaders, and performing tasks in various weather conditions ranging from heat to snow. Safety-conscious behaviors are paramount, and employees are required to use company-approved personal protective equipment, including hearing protection, safety-toe footwear, and high-visibility apparel. Additionally, holding airport-specific credentials such as a SIDA badge and customs seal is mandatory. Delta’s commitment to employee well-being is underscored by a suite of holistic wellness programs and family care assistance. Employees benefit from fertility support, adoption assistance, lactation support, and mental health resources, along with access to worldwide flight privileges. The airline also emphasizes diversity and inclusion through business resource groups and community service partnerships that promote sustainability and social responsibility. This role is ideal for individuals who value a fast-paced, team-oriented environment and are dedicated to ensuring the satisfaction and safety of every passenger’s journey while embracing the opportunity for growth within a globally respected company.

• High school diploma, GED, or high school equivalency
• At least 18 years of age
• Authorization to work in the United States
• Valid driver’s license
• Proficiency in English
• Pass a physical ability test
• Must wear required company-approved personal protective equipment
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal