PT Customer Service Leader - Dental Insurance

Food Lion is a prominent supermarket chain that has been dedicated to providing a fresh, easy, and affordable shopping experience since 1957. Serving over 10 million customers weekly, Food Lion operates across 10 Southeastern and Mid-Atlantic states with a vast network of stores and approximately 82,000 associates. Committed to excellence in service and community engagement, Food Lion has built a reputation as a trusted retailer offering quality products and customer-centric solutions in the food retail industry. The company is known for its strong focus on associate development, adherence to high service standards, and fostering a welcoming environment for both customers and employees. Food Lion operates with a deep sense of responsibility towards diversity, equality, and creating opportunities for all its workforce members without discrimination. The role of a Front End Associate at Food Lion is integral to maintaining the high standards of customer service that the brand upholds. This position is primarily responsible for delivering fast, easy, flexible, and friendly service that aligns with Food Lion’s customer service standards. The Front End Associate supports the Customer Service Manager and Assistant Customer Service Manager in ensuring that front-end operations run smoothly and efficiently according to the Front End Standard Practice Manual. This role involves direct interaction with customers, assisting with transactions, maintaining clean and organized workstations, and ensuring the proper handling of office functions like cash reports, deposits, and other service center activities. Candidates for this role will need to engage customers positively by providing a welcoming atmosphere, addressing customer needs promptly, and striving to maximize sales through excellent service. Maintaining a neat and professional appearance by wearing the company uniform and adhering to the Food Lion dress code is also essential. Associates are expected to work collaboratively with their team members, handle multiple job tasks including cashier duties, service center operations, and inventory-related tasks when scheduled. The position requires alertness, a commitment to safety, and the ability to use computer-based training resources effectively. Physical requirements include the ability to stand for extended periods, lift certain weights, and manage repetitive motions, which are typical for retail operations. This role offers both a challenging and rewarding workplace experience where skills in customer engagement, technical handling of front-end equipment, and teamwork are honed in a dynamic retail environment.

• High school diploma or equivalent preferred
• Ability to communicate effectively and provide excellent customer service
• Willingness to learn and perform multiple technical tasks related to cashier and service center duties
• Ability to meet minimum age requirements for specific job functions
• Physical ability to perform job tasks including lifting, standing, and repetitive motions
• Commitment to adhering to company guidelines, policies, and dress code
• Ability to maintain a neat and professional appearance
• Capability to work safely and identify potential hazards
• Competency using computers and communication systems
• Availability to complete required training programs