PT Concierge - Apply Now!

Waltonwood is a well-established provider of senior living communities dedicated to offering independent living options that prioritize comfort, safety, and social engagement for residents. The company operates multiple communities that emphasize a welcoming and supportive environment, striving to enhance the quality of life for older adults. Waltonwood prides itself on fostering a team-oriented culture where associates collaborate to ensure residents feel at home and are cared for with dignity and respect. As an employer, Waltonwood values reliability, compassion, and customer service excellence, making it a preferred choice for professionals seeking meaningful roles in senior care and community support. The position available is that of a part-time Concierge within Waltonwood's Independent Living Community, specifically scheduled every other Saturday and Sunday from 3 PM to 11:30 PM. The Concierge serves as a critical gateway to the community, responsible for providing exceptional customer service and administrative support to both residents and community leadership. This role involves welcoming residents, visitors, and staff with professionalism and warmth, creating the first and last impression that reflects the community’s standards. The Concierge handles various administrative duties, such as answering multiple phone lines, managing resident rosters, collecting charges, and offering clerical assistance to department heads and management. Additionally, this role plays an essential part in maintaining safety, security, and emergency procedures, underscoring the importance of vigilance in protecting residents and staff. Importantly, Waltonwood Concierges act as the social center of the community, building meaningful relationships with residents and their families through daily interaction and support. The role demands strong communication skills, empathy, and organizational abilities, enabling the Concierge to effectively manage inquiries and requests, while fostering a positive and welcoming atmosphere. Being reliable and punctual is highly emphasized as these attributes directly impact the smooth operation and harmony of the community. Associates are encouraged to support their colleagues and contribute positively to the overall mission of Waltonwood. This part-time position offers the opportunity to be part of a dedicated administrative team reporting to the Business Office Manager. It is suited for individuals passionate about delivering top-tier customer service and administrative professionalism in a senior living environment. Waltonwood's Administrative Department is integral to the community's success, coordinating efforts across various departments to ensure resident satisfaction and operational excellence. As a Concierge, candidates will gain valuable experience and the personal reward of enhancing the lives of senior residents through daily engagement and support.

• proficiency with Microsoft Office and other computer applications
• knowledge of multiple phone line operations and proper phone etiquette
• a minimum of 6 months of customer service and clerical experience preferred
• high school diploma or GED preferred
• strong communication and organization skills