PM Hotel Group seeks Front Desk Manager|sheraton Hotel|Raleigh,NC in

Our hotel is a renowned establishment known for its exceptional hospitality services and commitment to guest satisfaction. As a prominent player in the hospitality industry, we pride ourselves on delivering memorable experiences that exceed our guests' expectations. Our hotel boasts elegant accommodations, state-of-the-art facilities, and a warm, welcoming atmosphere that reflects our dedication to quality and service excellence. We are continually growing and expanding, making us a dynamic and exciting place to work within the hotel sector. We are seeking a highly motivated and experienced Front Office Manager to join our team. In this pivotal role, you will be at the heart of the hotel's operations, specifically leading the Front Office team to ensure seamless and efficient service delivery. You will oversee the daily operations of the front desk and associated functions, ensuring that all procedures are rigorously followed and that the guest experience is consistently outstanding. Your leadership will inspire your team to exceed guest expectations, foster a welcoming environment, and promote guest loyalty. As Front Office Manager, your responsibilities will include managing and training staff, scheduling shifts, and providing strategic oversight to enhance guest services. You will also engage in critical tasks such as guest registration, check-out processes, night audits, group billing setup, forecasting, and inventory control. In addition to operational duties, you will be instrumental in nurturing cross-departmental communication to optimize the hotel's overall performance. This is a role best suited for a creative and dynamic leader with a passion for hospitality and a strong business acumen. You will bring at least two years of experience in hotel operations and an additional two years in a leadership capacity, where you have demonstrated your ability to coach, mentor, and build cohesive teams. Flexibility in working varied schedules including nights, weekends, and holidays is essential to success in this role. In return, we offer competitive compensation, attractive hotel and food and beverage discounts, and the opportunity to grow with a vibrant and innovative hotel company. Join us and play a vital role in delivering a guest experience that is anything but standard.

• High school diploma or equivalent
• Previous experience working in hotels for at least two years
• Prior leadership role experience of two or more years in hospitality
• Ability to lead and motivate a team
• Flexibility to work nights, weekends, and holidays
• Excellent communication skills
• Strong organizational skills