Player Development Coordinator - Quick Hire!

DDC in Glendale, AZ is a dynamic company operating within the Marketing and Public Relations sector with a focus on delivering excellent player experiences and fostering strong community relations. As a full-time employer, DDC is committed to cultivating a positive workplace environment while offering competitive compensation determined based on experience. The company is well-regarded for its dedication to quality customer engagement and its supportive atmosphere that encourages professional growth and teamwork. The Player Development Coordinator role at DDC is pivotal in advancing the Player Development Department's goals through careful coordination and meticulous administration. Reporting directly to the Events Manager, the coordinator plays an essential part in ensuring seamless execution of various player-centered activities and promotions aimed at attracting and retaining VIP guests. This position requires a blend of organizational, communication, and administrative skills to manage daily tasks efficiently and maintain strong relationships with high-value players. A primary responsibility of the Player Development Coordinator involves managing all administrative components related to player development including record keeping, system updates, and working closely with VIP guests at the main desk during shifts. Additionally, the coordinator supports event management by assisting with promotions and coordinating reservations for dinners, hotel stays, and attendance at VIP events. This role demands a proactive attitude in maintaining accurate player account information while fostering positive communication within the team and with external contacts. Candidates for this role should be able to thrive in a fast-paced casino and office environment where exposure to high noise levels and second-hand smoke is common. The job also involves physical activities such as sitting, standing, walking, and occasionally lifting items up to 25 pounds. Flexibility in working hours, including evenings, weekends, graveyards, and holidays, is necessary to meet operational demands. DDC values individuals with a strong customer service orientation, a professional appearance, and the capacity to handle multiple tasks with precision. The ideal Player Development Coordinator will demonstrate effective verbal and written communication skills in English and possess computer proficiency, including experience with word-processing, spreadsheets, inventory control systems, point of sale (POS) systems, database software, and e-mail. This position offers a supportive team environment where contribution to collective goals and cooperation is encouraged, making it an excellent opportunity for someone looking to advance their career in marketing and public relations within the gaming industry.

• Must be 18 years of age or older
• No felony, theft or stealing convictions
• Must be able to pass a pre-employment drug/alcohol screen
• Must be able to pass a background investigation
• Must be able to obtain and maintain a gaming license
• Associates degree plus two years administrative experience or equivalent combination of education and experience
• Relevant and direct experience may be considered in lieu of degree requirement
• Must have knowledge of guest service standards and procedures
• Must have knowledge of records management and basic accounting procedures
• Must have professional appearance and demeanor
• Must have ability to develop and maintain recordkeeping systems and procedures
• Must have ability to communicate effectively in English verbally
• Must be able to demonstrate outstanding guest service at all times
• Must be able to interpret a variety of instructions furnished in written and oral form
• Must be able to foster a cooperative work environment
• Must be able to read and write clearly in basic English
• Must be able to maintain confidentiality
• Must be able to handle multiple tasks and meet deadlines
• Must have strong interpersonal and communication skills and the ability to work effectively with a diverse community
• Must have skill in operating business computers and office machines including word-processing, spreadsheets, database software programs, inventory control systems, POS systems and e-mail