Phoenix,AZ,USA-based International Operations Specialist-Phoenix,AZ
Posted on October 24, 2025
Phoenix, AZ, USA Role Highlights
Snapshot
- Employer: MedAire (Hiring in Phoenix, AZ, USA)
- Based in: Phoenix, AZ, USA, AZ (a central Phoenix, AZ, USA location)
- Job Title: International Operations Specialist - Phoenix, AZ
- Urgency: Immediate consideration in Phoenix, AZ, USA.
- This Phoenix, AZ, USA-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our MedAire team in Phoenix, AZ, USA, AZ is growing.
- Benefit from working in Phoenix, AZ, USA, a key hub for the a dynamic industry.
Salary and Benefits
- Salary:
- Benefits: A comprehensive benefits package is included.
- Stable workload with modern tooling and processes.
Responsibilities
- This role centers on your professional skills within the a dynamic space in Phoenix, AZ, USA.
MedAire, Inc. is a distinguished provider in the aviation and maritime sectors, specializing in delivering global medical and travel assistance services. Renowned for its commitment to client safety and operational excellence, MedAire focuses on comprehensive risk mitigation and exceptional service delivery to a diverse, international clientele. The company operates within a fast-paced, dynamic environment, facilitating seamless international operations that support client wellbeing. With a global footprint and a reputation for reliability, MedAire stands as a leader in medical and travel assistance, ensuring that clients receive tailored, effective solutions in urgent and complex situations.
The role of International Operations Specialist within MedAire is crucial to maintaining the high standards and reputation of the company. This position involves managing diverse and complex cases that encompass medical, security, and travel assistance, requiring precision, empathy, and adherence to strict protocols and quality systems. The specialist is tasked with coordinating efforts across multiple departments and geographical locations to ensure that clients receive timely and effective assistance, thus enhancing client satisfaction and safety. The role demands up-to-date knowledge of global travel patterns, medical facilities, and security conditions to proactively contribute to risk mitigation strategies. Additionally, the position requires meticulous documentation, confidentiality, and continuous improvement of service delivery through feedback and quality assurance measures. Working in this role offers an opportunity to be at the forefront of global assistance operations, impacting client outcomes positively on a worldwide scale.
- High school diploma or general education degree (GED)
- Substantial experience in a high-volume call center environment preferably within medical assistance, travel support, or emergency response sectors
- Fluency in English
- Flexibility to work rotating shifts in a 24/7 call center environment
- Ability to work approximately three shifts per week including day and night shifts
- Physical capacity to engage in extended periods of workstation activity
- Strong interpersonal and communication skills
- Ability to handle stress and adapt to changing protocols and scenarios
- Proficiency in additional languages preferred