Pet Receptionist - Quick Hire!

PetSuites is a leader in the pet resort industry, known for offering exceptional services catering to both dogs and cats. Established as a trusted provider in the pet care community, PetSuites specializes in a variety of services ranging from boarding and daycare to grooming and training. This company prides itself on creating a welcoming and fun environment not only for pets but also for their owners. Its professional team is dedicated to delivering personalized and memorable experiences, utilizing modern facilities designed for convenience and comfort. PetSuites embodies a culture of care and excellence, reflected in its guiding mission statement: "Pet Lovers Delighting Pet Lovers." At PetSuites, being playful, passionate, personal, and professional is more than just a motto; it’s the cornerstone of its company culture. This culture is what drives the team to provide outstanding customer service in a service-oriented industry. Each member of the team, especially those in client-facing roles like the Pet Receptionist, plays an essential role in upholding these values. As a full-time Pet Receptionist at PetSuites, your responsibilities will be vital in creating a positive first impression at the site. You will be the face and voice that greet our clients and their pets, managing their check-ins and check-outs, handling follow-up reservations, and selling activity packages and daycare options. This role requires a candidate who is not only a proactive and self-motivated team player but also embraces excellent communication skills and attention to detail. The ability to manage multiple tasks simultaneously while providing a high level of customer service is paramount. Additionally, the role demands a passion for helping people and an empathy for their pets' needs. The Pet Receptionist must have a warm, friendly, and positive attitude to ensure all guests, clients, and vendors feel valued and well attended to. Customer service at PetSuites is about building lifelong relationships with pet owners. This means showing genuine care and understanding towards both pets and their owners, maintaining confidentiality, and effectively communicating relevant pet care information. Knowledge of various services offered by the resort is essential, as you will often provide tailored solutions to meet customer needs. Maintaining safety and cleanliness standards, responding promptly to client inquiries, efficiently managing bookings and financial transactions, and collaborating with other team members are also key components of this role. Working at PetSuites means being part of an inclusive environment that respects diversity and offers equal employment opportunities. The company values reliability, punctuality, and flexibility in its team members and supports them with comprehensive benefits, including paid time off, health, dental, and vision insurance, as well as a 401(k) match program. PetSuites fosters a supportive workplace where employees can grow and thrive while contributing to the well-being of pets and the satisfaction of their owners.

• High school diploma or equivalent preferred
• previous experience in a customer service role
• strong interpersonal skills
• excellent verbal and written communication
• ability to multitask effectively
• attention to detail
• good conflict resolution skills
• ability to work well in a team
• reliable and punctual
• ability to work flexible hours including weekends and holidays
• physical ability to handle dogs and lift up to 60 lbs
• willingness to work in various temperatures and noisy environments
• able to tolerate exposure to bodily fluids and dirt
• ability to follow directions and work independently