Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Pei Wei Asian Diner, a fast-casual restaurant chain specializing in Asian cuisine, is renowned for its commitment to delivering freshly prepared dishes with authentic flavors in a friendly and efficient environment. Established as a leader in the quick-service restaurant industry, Pei Wei has built a reputation for quality food, excellent customer service, and a vibrant, team-oriented workplace. With a focus on innovation, guest satisfaction, and employee development, Pei Wei continues to expand its presence across various locations, offering dynamic career opportunities for motivated individuals looking to grow within the food service sector. The company culture emphasizes leadership, operational excellence, and a passion for culinary quality, making it an ideal employer for those enthusiastic about advancing their restaurant careers in a supportive and engaging setting. The role of a Shift Leader at Pei Wei is central to the smooth operation and overall success of each restaurant. Shift Leaders provide critical support to management teams by leading daily restaurant operations, maintaining consistent standards, and ensuring that team members are well-trained and motivated. This position demands versatility, as Shift Leaders must be comfortable handling responsibilities across multiple restaurant areas, including guest service, kitchen functions, safety standards, and back-office systems. Acting as the leader during the absence of management, Shift Leaders are empowered to guide the team toward achieving peak performance, maintaining an excellent guest experience, and upholding brand standards. Shift Leaders are certified in both culinary and front-of-house operations, enabling them to perform and coach team members in executing their duties effectively. They play an active role in enforcing company safety and health protocols, conducting training sessions, and ensuring compliance with food handling standards. Communication skills are vital since Shift Leaders interact regularly with team members, managers, and regional supervisors through direct conversations and digital communication channels. This role emphasizes leadership by example, requiring Shift Leaders to embody the expected behaviors, dress code, and guest interaction standards. They are responsible for leading and motivating their teams through effective coaching, delegation, and verification of task completion. Administrative duties also form a significant part of this role, including managing schedules, handling cash procedures accurately, overseeing inventory and ordering processes, and contributing to employee onboarding and training programs. Shift Leaders must be customer-focused, addressing guest relations promptly and coaching their teams on how to enhance the guest experience. They also handle employee relations issues by escalating concerns appropriately to the general manager. Participation in store manager meetings ensures they remain aligned with overall company objectives and operational strategies. This role is action-oriented, requiring individuals who thrive in a fast-paced environment, are committed to team success, and continuously seek improvements in performance. Physical demands include the ability to stand and walk for up to ten hours per shift, reach and bend as needed, and lift objects weighing up to 30 pounds repeatedly. Shift Leaders are expected to maintain sharp sensory skills, including hearing and vision, to execute their responsibilities effectively. Overall, the Shift Leader position is an excellent opportunity for those with prior experience in restaurant leadership who seek to refine their skills, take on broader responsibilities, and contribute meaningfully to the growth and success of Pei Wei restaurants. This role is essential for maintaining the high standards and dynamic operations that define Pei Wei's brand and customer experience.

• High school diploma or equivalent preferred
• Six months of shift lead experience for external candidates
• Four months of Pei Wei experience for internal candidates
• Certified food handler
• Ability to stand and walk for four to ten hours per shift
• Ability to lift and transport objects up to 30 pounds repeatedly
• Ability to hear with 100 percent accuracy with correction
• Ability to see at 20/20 vision with correction
• Strong communication skills
• Ability to lead and motivate a team
• Experience with cash handling and inventory management