Pei Wei Cashier-Front of House Team Member

Pei Wei Asian Kitchen is a well-known fast-casual restaurant chain that specializes in serving fresh, made-to-order Asian-inspired dishes using traditional cooking techniques and quality ingredients. The company has established a reputation for delivering flavorful meals in a welcoming and friendly environment. With a focus on customer satisfaction and operational excellence, Pei Wei continually aims to create an enjoyable dining experience for guests whether they dine in, take away, or order online. The restaurant operates with a commitment to speed, accuracy, and attentive customer service, maintaining high standards consistent with its Standard Operating Procedures (SOPs). The role available is a Front of House (FOH) Crew Member position, essential to the daily operations of Pei Wei. This employee will be responsible for ensuring customer needs are met promptly and professionally by greeting guests, providing detailed information about the menu and the unique "How to Pei Wei" experience, and efficiently taking and fulfilling orders. Orders may be placed in person, over the phone, or online, so strong communication skills and proficiency with POS systems are critical. This role demands an individual who can maintain the setup and cleanliness of the front of house area to align with Pei Wei's SOPs, including drink and condiment stations. Responsibilities also include processing payments via cash or credit cards, providing correct change, packaging take-home orders carefully, and handling basic data related to sales and expenses in the point of sale system. Working at Pei Wei requires a candidate who can thrive under pressure, demonstrating calmness, accuracy, and team-oriented behavior amidst busy periods. The position includes physical demands such as standing and walking for extended periods, handling items up to 30 lbs, and working safely in a temperature-varying kitchen environment. Employees are expected to adhere strictly to dress codes and company policies while maintaining excellent interpersonal skills, integrity, honesty, and a commitment to quality customer service. This is an excellent opportunity for individuals seeking to advance their front-of-house hospitality skills within a reputable and growing Asian kitchen restaurant environment.

• high school graduate or equivalent preferred
• previous cash handling and pos system experience
• ability to communicate clearly in english
• basic math skills
• ability to work in a team environment
• ability to work calmly and effectively under pressure