Pei Wei Asian Diner, LLC-Restaurant General Manager

Pei Wei Asian Kitchen is a renowned fast-casual restaurant chain specializing in fresh, flavorful Asian cuisine. Established with a commitment to quality, innovation, and authentic flavors, Pei Wei has grown rapidly, earning a reputation for excellent food and outstanding customer service. The company emphasizes operational excellence, team development, and community engagement, making it a favorite choice among guests seeking delicious Asian-inspired meals in a welcoming environment. As an employer, Pei Wei offers competitive benefits and career advancement opportunities within the food service industry. The General Manager position at Pei Wei Asian Kitchen plays a pivotal role in ensuring the operational success of the designated restaurant location. This leadership position is responsible for driving sales growth, maintaining high standards of food quality, safety, and sanitation, and fostering a positive experience for both guests and team members. The General Manager provides strong leadership and guidance to the management team and staff by upholding Pei Wei's operating standards, processes, and recipes. A key accountability of the role involves developing and implementing strategic plans to increase profitability through effective local marketing initiatives and managing cost control measures, such as food and labor costs. This role requires a hands-on leader who is certified in Pei Wei Culinary and Front-of-the-House Operations and can perform daily operational duties while inspiring and motivating the team. The General Manager is also tasked with creating a safe, respectful workplace that promotes employee engagement and high morale. Recruiting, hiring, and thoroughly training team members per company training guidelines is paramount to sustaining operational excellence. The role involves overseeing the daily administrative tasks such as hiring and terminating employees, managing payroll and cash handling, performing regular quality checks, and ensuring compliance with all federal and state safety regulations. In addition to operational management, the General Manager acts as a community ambassador for Pei Wei, establishing a positive relationship with customers and the local community. The individual must use performance management tools to conduct employee reviews, provide coaching, and address any performance issues promptly. Regular maintenance and timely repairs of the restaurant’s facilities are also under the General Manager’s oversight. The role demands an ability to effectively balance short- and long-term goals, embracing change, driving results, and maintaining a strong commitment to food safety. This opportunity is ideal for a dynamic leader with a passion for the food industry and a drive to build successful teams in a fast-paced restaurant environment.

• High school diploma or GED
• 2 years general manager experience for external candidates
• 6 months Pei Wei senior or assistant manager experience for internal candidates
• Certification in Pei Wei Culinary and Front-of-the-House Operations
• Ability to obtain and maintain a safe food handler's permit within 6 months
• Ability to stand and walk for 8 to 10 hours per shift
• Ability to reach, bend, balance, and transport objects up to 30 lbs
• Strong sales building skills
• Effective conflict management skills
• Team-building capabilities
• Prioritize hiring and quality onboarding
• Emotional intelligence and adaptability
• Comfortable with continuous change
• Scheduling and labor cost management skills
• Commitment to food safety and sanitation
• Ability to deliver and hold others accountable for results