Pei Wei Asian Diner, LLC-Restaurant Assistant Manager

Pei Wei Asian Kitchen is a modern Asian-inspired restaurant chain known for crafting bold and flavorful dishes that combine traditional flavors with fresh ingredients. Established in the United States as part of the casual dining segment, Pei Wei has built a reputation for providing high-quality Asian cuisine in a fast-casual environment. The restaurant emphasizes a welcoming atmosphere, excellent customer service, and operational efficiency, making it a popular choice for dine-in and take-out options. Pei Wei prides itself on innovative recipes and maintaining high standards of food quality and safety, which contribute to its strong presence in the competitive restaurant market. The role of Assistant Manager at Pei Wei Asian Kitchen is vital for ensuring that both the front of house (dining room) and back of house (kitchen) run smoothly according to the company’s strict operational standards. Reporting directly to the General Manager, the Assistant Manager takes on significant leadership responsibilities by managing daily restaurant operations, supervising staff, and maintaining excellent guest service. This position demands a proactive approach to problem-solving and the ability to communicate effectively with team members at various levels. The Assistant Manager is also responsible for taking charge during the absence of the General Manager, managing inventories, ensuring food quality, and maintaining compliance with all safety and sanitation guidelines. In this role, leadership extends to fostering a respectful and safe work environment for employees, which directly influences team morale and retention. The Assistant Manager plays an essential part in training and developing both new and existing team members, aligning their performance with Pei Wei’s goals related to customer satisfaction, cost controls, and labor management. They work alongside the General Manager to forecast sales, develop staffing schedules, and analyze profit and loss statements to identify business growth opportunities. This position requires a balance of operational expertise, team leadership, and a results-oriented mindset. The Assistant Manager must have aptitude in handling guest service concerns professionally and with composure, ensuring that customer experiences remain positive even during busy or challenging periods. They are accountable for encouraging a culture of continuous improvement in food preparation standards, maintaining product quality through regular line checks, and overseeing the execution of menu items to meet company expectations. Additionally, the Assistant Manager is instrumental in recruiting, hiring, and training new staff members, supporting the General Manager’s efforts to build a highly competent management team. Successful candidates for this role are often those who demonstrate strong decision-making skills, adaptability, and the ability to learn quickly from experience. Understanding the nuances of both front-of-house and back-of-house functions is essential, as is the capability to coach and provide ongoing feedback to team members to build confidence and enhance performance. The role also involves operational tasks such as managing supply orders and performing maintenance tasks to ensure the restaurant environment meets Pei Wei’s standards. Overall, the Assistant Manager position at Pei Wei offers an exciting opportunity for individuals passionate about restaurant management and delivering an exceptional dining experience. With responsibilities spanning operational management, team leadership, and guest services, this role is integral to the ongoing success and customer satisfaction at Pei Wei Asian Kitchen. The employment type typically includes a full-time commitment, and the position offers competitive benefits suited for career growth within the foodservice industry.

• 2 years management experience for external candidates
• 1 year Pei Wei manager experience or 6 months Pei Wei manager experience and 1-year previous restaurant management experience for internal candidates
• high school diploma or GED preferred
• ability to reach, bend, balance and transport objects up to 30 lbs during shifts
• ability to stand and walk for periods of eight to ten hours
• strong decision-making skills
• ability to make timely decisions balancing urgency with long-term execution
• good judgement in decision-making
• adaptability to new tasks and quick grasp of concepts
• ability to train team members in all positions
• experience providing constructive coaching
• commitment to safety and sanitation guidelines