Pediatric Urgent Care- Front Desk Associate (Part-time) Hartford, CT

PM Pediatric Care is a dedicated pediatric healthcare provider committed to delivering compassionate and comprehensive care to children and their families. The organization prides itself on a team-oriented and patient-centered approach, making it a fulfilling workplace for professionals passionate about making a positive impact in pediatric healthcare. Known for its commitment to clinical excellence and community engagement, PM Pediatric Care fosters an environment where employees are encouraged to grow personally and professionally. The team culture emphasizes empathy, integrity, and continuous improvement, aligning with the company’s mission to provide the highest standard of care while maintaining a welcoming and supportive atmosphere for patients and staff alike. The Front Desk Associate role at PM Pediatric Care is a critical position responsible for serving as the first point of contact for patients and families. This role combines administrative expertise with customer service, ensuring each family receives a welcoming, efficient, and positive experience from the moment they enter the facility or engage by phone. The successful candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to effectively manage multiple tasks in a busy healthcare setting. The position requires collaboration with medical staff and site leadership to support patient care quality initiatives and resolve complex patient issues promptly. Key responsibilities include greeting families professionally in person and on the phone, managing patient flow during the registration process, accurately maintaining patient records and accounts, and safeguarding patient privacy in full compliance with HIPAA standards. The Front Desk Associate will engage in various administrative duties such as handling correspondence, organizing and reconciling supplies, and assisting families with self-registration processes. This role demands a professional, friendly demeanor combined with strong communication skills, time management, and critical thinking capabilities. PM Pediatric Care seeks candidates who are adaptable and thrive in fast-paced environments, with the ability to navigate changing demands and technological systems seamlessly. Prior experience in healthcare, front desk operations, or hospitality services is preferred, as is familiarity with medical insurance processes. The organization values individuals who are socially perceptive and can relate effectively to children and families, supporting a nurturing and patient-focused practice. By joining PM Pediatric Care as a Front Desk Associate, professionals will contribute to a collaborative, growth-oriented workspace, where their efforts directly enhance the quality and experience of pediatric care delivered.

• High school diploma or GED
• prior front desk, concierge, customer service, or hospitality experience preferred
• ability to work flexible schedules including potential travel
• excellent communication and interpersonal skills
• proficiency in Microsoft Office Suite
• ability to handle multiple tasks and work independently
• knowledge of medical insurance preferred
• ability to maintain confidentiality and adhere to HIPAA regulations
• capacity to manage stressful situations calmly
• strong organizational and time management skills
• detail oriented
• basic arithmetic skills for cash handling