Pediatric Urgent Care- Front Desk Associate (Part-time) Hartford, CT

PM Pediatric Care is a well-established medical practice committed to delivering exceptional pediatric healthcare services. The company prides itself on fostering an environment where passionate, customer-focused professionals come together to make a meaningful difference in the lives of children and their families. With a strong dedication to the mission, vision, and core values of compassion, integrity, and excellence, PM Pediatric Care has built a reputation for providing first-class patient care in a supportive and friendly setting. The organization emphasizes continuous improvement and team collaboration, striving to create a workplace where employees are encouraged to grow both personally and professionally. The culture at PM Pediatric Care promotes enthusiasm, teamwork, and a relentless commitment to quality, making it a rewarding place to build a career in healthcare. The Front Desk Associate role at PM Pediatric Care offers a unique opportunity for individuals eager to apply their professional and interpersonal skills in a dynamic and impactful position. This role is crucial in shaping the first impression patients and their families have when they engage with the practice. The Front Desk Associate is responsible for managing front desk operations and coordinating administrative tasks essential to the smooth functioning of the medical team. This position demands an individual who is organized, detail-oriented, and capable of multitasking efficiently while maintaining a warm and welcoming demeanor. The ideal candidate will contribute significantly to providing a first-class experience that is both efficient and accurate, ensuring patient needs are met promptly and with empathy. The role involves direct interaction with families, handling inquiries, supporting patient care initiatives, managing patient flow, and adhering closely to HIPAA guidelines to safeguard confidentiality. Additionally, the Front Desk Associate will work closely with site leadership to address complex patient issues, demonstrating exceptional communication and problem-solving skills. This position requires flexibility, a high level of professionalism, and a passion for delivering outstanding customer service within a healthcare environment dedicated to pediatric care. For those seeking a role that combines administrative responsibilities with meaningful patient engagement, PM Pediatric Care provides a fulfilling and growth-oriented career path.

• High school diploma or GED
• Prior customer service or front desk experience preferred
• Basic computer skills and ability to navigate multiple systems
• Strong communication and interpersonal skills
• Ability to multitask and manage priorities in a fast-paced environment
• Familiarity with HIPAA and patient confidentiality standards
• Flexibility to work varied shifts including potential travel to other sites
• Ability to maintain professionalism and a friendly demeanor under pressure