Pediatric Urgent Care- Front Desk Associate (Part-time) Hartford, CT

PM Pediatric Care is a healthcare provider specializing in pediatric care, committed to delivering compassionate and high-quality medical services to children and their families. The company prides itself on fostering a supportive and enthusiastic work environment where team members are passionate about their roles and dedicated to making a positive impact in the lives of their patients. As a leader in pediatric healthcare, PM Pediatric Care emphasizes customer focus and strives to provide a first-class experience for every family that walks through their doors. The company values integrity, empathy, and professionalism, ensuring that every interaction is handled with the utmost care and attention to detail. This dedication to excellence and patient-centered care makes PM Pediatric Care a rewarding workplace for professionals who are motivated by service and teamwork. The Front Desk Associate role at PM Pediatric Care is an exciting opportunity for individuals who are organized, dynamic, and passionate about supporting families and the medical team in a healthcare setting. This position requires a healthcare professional who can manage front desk operations efficiently while providing a warm and welcoming environment for patients and their families. The ideal candidate will engage with families both in person and over the phone, ensuring that their journey through the clinic is smooth, accurate, and stress-free. Responsibilities include greeting families professionally, answering patient and family inquiries, handling patient registration, and managing administrative tasks in alignment with HIPAA regulations and the clinic's policies. This role is not only about administrative precision but also about demonstrating empathy and active listening, especially in difficult interpersonal situations, to help families feel supported and valued. The Front Desk Associate will also play a crucial part in coordinating urgent issues, patient flow, and communication with healthcare providers and site leadership to ensure timely resolution of any concerns. The position demands a detail-oriented and quality-focused individual who can multitask in a busy environment and adapt to shifting priorities. Candidates with prior experience in healthcare environments, customer service, or similar hospitality roles will find this role especially fulfilling. PM Pediatric Care values team players who can operate independently and who excel in time management, organization, and critical thinking. The role offers flexible work schedules based on office needs and may occasionally require travel to other sites within a reasonable distance. It is a position that requires a professional and friendly demeanor, strong communication skills, and the ability to navigate multiple computer systems efficiently. If you enjoy working with enthusiastic, motivated colleagues and are committed to delivering exceptional service to families and children, this Front Desk Associate position offers a unique chance to grow your career in a meaningful healthcare setting. Employment at PM Pediatric Care is grounded in equal opportunity principles, welcoming applicants from diverse backgrounds and ensuring a respectful, inclusive work culture. The company encourages those who are ready to contribute to a fast-paced, caring, and growth-oriented environment to apply and become part of a team that truly believes in the mission of providing outstanding pediatric care.

• High school diploma or GED
• Prior experience in healthcare, customer service, or hospitality preferred
• Ability to work flexible schedules
• Excellent communication skills
• Strong organizational abilities
• Proficiency with Microsoft Office
• Ability to maintain confidentiality and adhere to HIPAA
• Strong empathy and active listening skills
• Ability to multitask and manage urgent issues
• Professional and friendly demeanor
• Ability to work independently and as part of a team
• Comfortable with technology and navigating multiple systems