Patient Services Representative - Quick Hire!

ScionHealth is a respected healthcare organization dedicated to delivering high-quality patient care and fostering a supportive environment for its caregivers. At ScionHealth, we empower our caregivers to excel in their roles by valuing every voice and prioritizing deep care for every patient and each other. We foster a culture of courage, encouraging our team members to face challenges head-on and embrace new ideas through curiosity and constant inquiry. This commitment to an inclusive, collaborative, and innovative workplace culture is integral to how we serve our patients and support our teams every day. The Patient Services Representative at ScionHealth plays a crucial role in ensuring a smooth and positive experience for patients visiting our clinics. This role is primarily responsible for welcoming patients, managing check-in and check-out procedures, scheduling appointments, handling telephone communications, and accurately collecting payments such as copays, deductibles, and past-due balances at the time services are rendered. The Patient Services Representative fosters a team-oriented atmosphere by supporting a clean, organized, and safe clinical environment, thereby enhancing operational efficiency and patient satisfaction. This position requires excellent interpersonal skills and attention to detail, as the Patient Services Representative must efficiently navigate electronic health records systems to verify insurance, update patient demographics, preload charts electronically, and scan documents into patient records. Strong multitasking capabilities and the ability to communicate effectively and pleasantly with patients and healthcare staff alike are essential traits for success in this role. Responsibilities also include managing medication refill requests, maintaining both electronic and paper medical records, and participating in onboarding and training of new personnel. ScionHealth values adaptability and dependability, as the Patient Services Representative is expected to perform opening and closing duties and follow management directives to support clinic operations. This role is ideal for candidates with a passion for healthcare administration, a commitment to superior customer service, and familiarity with medical office procedures and software tools. By joining ScionHealth, the Patient Services Representative becomes part of a dedicated healthcare team focused on compassionate patient care and innovative healthcare solutions.

• High school diploma or GED
• 2+ years experience in medical office receptionist or scheduler preferred
• basic computer knowledge
• excellent customer service skills
• ability to multitask in a fast-paced environment
• strong communication skills
• good attendance
• fluent in English
• ability to maintain good working relationships within and across departments
• less than 1% travel required