Patient Care Concierge - Apply Now!

Claremedica is a distinguished healthcare organization committed to enhancing the lives of seniors within the communities where it operates. Known for its dedication to clinical excellence, compassionate care, and outstanding administrative support, Claremedica has established itself as a trusted leader in senior healthcare services. The company prides itself on its mission to help seniors live happier, healthier, and fuller lives by delivering top-tier healthcare tailored to their unique needs. Located in North Miami, FL, Claremedica fosters a culture that prioritizes employee growth and well-being, ensuring that the staff is supported with the necessary resources, training, and benefits to thrive in their roles. This commitment makes Claremedica not only a premier healthcare provider but also an exceptional place to work for motivated healthcare professionals invested in making a difference. The role of the Patient Care Concierge at Claremedica is an integral part of its healthcare team, serving as the first and most important point of contact for patients. This position directly impacts patient experience by providing outstanding customer service and administrative support within the medical office setting. The Patient Care Concierge acts as a vital liaison between patients and clinical staff, helping to facilitate smooth appointment scheduling, accurate record management, insurance verification, and overall patient advocacy. At Claremedica, the Patient Care Concierge embodies the culture of compassion, professional efficiency, and patient-centered care by ensuring that every patient interaction is handled with respect and care. With responsibilities that span greeting patients warmly, managing front office operations, coordinating schedules, and handling sensitive patient information securely, this role demands excellent interpersonal skills, organizational ability, and a deep understanding of healthcare practices and terminology. The Patient Care Concierge also plays a crucial role in the financial aspects of patient care, such as collecting copays and reconciling daily financial transactions accurately. By diligently managing these tasks, the Concierge helps maintain the seamless functioning of Claremedica’s clinical operations. Furthermore, the proactive nature of this role includes monitoring communications, restocking supplies, and maintaining a clean and welcoming environment for patients. This position does not carry supervisory responsibilities but holds significant influence in shaping the patient experience and supporting the clinical team’s success. Claremedica values candidates who are detail-oriented, adept at multitasking, and capable of working both independently and collaboratively. Professionalism, effective communication skills, and familiarity with healthcare systems such as EMR (Electronic Medical Records) are essential. Additionally, the Patient Care Concierge must be prepared to adapt to the dynamic nature of healthcare settings, including occasional local travel to support other centers. Claremedica offers competitive compensation, comprehensive employee benefits, and a supportive workplace environment to foster employee satisfaction and motivation. For individuals passionate about delivering excellent patient care and administrative excellence, the Patient Care Concierge position at Claremedica presents a rewarding opportunity to grow a career in healthcare while making a meaningful impact in the community.

• High school diploma or GED
• Minimum 1 year of experience in medical clinic or customer service
• BLS preferred
• Excellent oral and written communication skills
• Strong organizational and time management skills
• Professional and courteous communication skills
• Problem-solving and team-oriented mindset
• Knowledge of medical terminology and healthcare policies
• Calm under pressure
• Strong listening skills
• Ability to travel locally up to 10 percent
• Proficiency in Microsoft Office Suite
• Basic phone and computer operation skills
• Ability to work independently and with others
• Detail-oriented
• Ability to multitask
• Effective English communication
• Bilingual is an advantage
• Knowledge of HIPAA and AHCA
• Healthcare experience preferred
• Experience with EMR systems