Patient Ambassador - Apply Now!

The University of Arkansas for Medical Sciences (UAMS) is a distinguished health sciences university that excels in education, research, and clinical care programs. Located in Arkansas, UAMS promotes a culture of teamwork and diversity, firmly establishing itself as a collaborative healthcare organization. Its mission focuses on improving patient care and positively impacting the lives of the people of Arkansas. The institution offers a comprehensive range of health services and is well-known for its dedication to excellence in medical education and research. UAMS provides exceptional benefits and perks to eligible staff members, including medical, dental, and vision plans, paid holiday and sick leave, educational discounts for staff and their dependents, up to 10% matched retirement contributions, basic life insurance up to $50,000, and career training and educational opportunities. Additionally, employees can enjoy merchant discounts and services such as concierge prescription delivery on campus. This supportive and caring environment fosters professional growth and a strong commitment to community health and wellness. The position of Patient Ambassador at UAMS is an essential role within the Office of Patient Services (OPS) team, specifically the Hospitality Patient Ambassadors department. Reporting to the Supervisor of Hospitality Services, the Patient Ambassador plays a critical role in delivering exceptional hospitality and customer service within the hospital setting. This is a regular full-time position requiring the incumbent to work rotating weekends, holidays, and potentially during inclement weather. The Patient Ambassador is responsible for staffing various hospitality service points throughout the hospital, including Information Desks, ICU Waiting Rooms, NICU, PRI Information Desks, PACU Department, Cart Driving duties, Discharge Lobby Desk, Outside Greeters, One Day Surgery Desk, Cancer Institute after-hours desk, and concierge services. This high-contact role demands excellent interpersonal skills and a customer-focused demeanor to greet patients, families, and visitors warmly, providing them with directions, information, and general assistance. The ambassador also collaborates with nursing staff to oversee visitation policies in intensive care units and ensures visitor waiting areas are maintained orderly. In addition to greeting and assisting visitors, the Patient Ambassador may assist patients with mobility by driving courtesy carts and helping patients in and out of vehicles. This position demands a balance of empathy, physical activity, and communication skills to offer the highest level of support and hospitality to patients and their families. UAMS emphasizes equal opportunity and diversity within its hiring practices. They encourage applications from all qualified candidates regardless of age, race, color, religion, sex, sexual orientation, military service, disability, or other protected status. Candidates must provide proof of legal work authorization on their first day of employment. As part of the application process, candidates should be aware that hiring is subject to background screening, drug testing, and education verification. All information submitted will be handled confidentially and non-discriminatorily according to federal and state laws. Overall, this role at UAMS reflects a meaningful career opportunity for individuals passionate about service, healthcare hospitality, and patient support in a respected medical institution with strong values and an inclusive workplace culture.

• Proof of legal authority to work in the United States on the first day of employment
• Ability to stand, sit, and walk frequently throughout the shift
• Capacity to bend, crawl, crouch, kneel, stoop or reach overhead occasionally
• Ability to lift and carry or push and pull up to 10 lbs
• Effective communication skills including talking and hearing continuously
• Ability to read, concentrate, and think analytically frequently
• Must be able to work rotating weekends and holidays
• Must be able to work during inclement weather
• High school diploma or equivalent
• One year of relevant hospitality or customer service experience in a hospital environment