Patient Advocate, Executive Concierge Care - Apply Now!

Advocate Health is a leading nonprofit integrated health system formed through the merger of Advocate Aurora Health and Atrium Health. As the third-largest health system in the United States, it provides comprehensive care across multiple states under different brand names including Advocate Health Care in Illinois, Atrium Health throughout the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. The system is nationally recognized for excellence in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients annually. It has a robust academic foundation with Wake Forest University School of Medicine as its academic core, engaging in numerous clinical trials and research initiatives aimed at improving healthcare practices and patient outcomes. With a workforce of 155,000 teammates across 69 hospitals and over 1,000 care locations, Advocate Health offers some of the nation's largest graduate medical education programs, training over 2,000 residents and fellows in more than 200 specialties. The organization is deeply committed to health equity and community benefit, investing over $6 billion annually to support diverse patient populations. The Executive Health Concierge Care Department within Advocate Health operates at the Winston Salem Country Club Medical Plaza and focuses on fostering patient satisfaction and resolving concerns related to care delivery. This full-time role offers a competitive hourly pay rate ranging from $22.50 to $33.75 and requires a commitment of 40 hours per week from Monday to Friday, 8 am to 5 pm. The position is benefits-eligible, providing employees with a comprehensive rewards package including medical, dental, vision, paid time off, and retirement plans. In this role, the incumbent serves as a liaison between patients, families, and medical staff, facilitating problem resolution and ensuring that patients' voices are heard and addressed promptly. The Executive Health Concierge Care team member is responsible for managing sensitive interactions with professionalism and empathy, especially in high-stress environments such as the Intensive Care Unit. This position requires strong communication and mediation skills to defuse conflicts and ensure a compassionate, culturally sensitive approach towards a diverse patient population. The role also involves documentation and reporting of patient concerns and satisfaction levels to drive continuous quality improvement throughout the Medical Center. Candidates are preferred to have a Bachelor’s degree in sociology, psychology, or a related human relations field, along with prior experience in patient relations or comparable hospital settings. Knowledge of medical terminology and the Medical Center's service lines and chain of command is advantageous. This position enables professionals to contribute directly to enhancing the patient experience and supporting the hospital’s mission to provide equitable, high-quality care.

• Bachelor's degree in sociology, psychology, or related field preferred
• Prior hospital patient relations or comparable experience
• Knowledge of medical terminology
• Ability to communicate effectively and with sensitivity
• Skills in mediation and conflict resolution
• Good computer proficiency
• Ability to work full time, Monday through Friday, 8 am to 5 pm
• Commitment to confidentiality and professionalism
• Ability to handle challenging patient interactions calmly